Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

KRISHNAKUMAR NAIR

SHARJAH
KRISHNAKUMAR NAIR

Summary

Energetic personality with problem solving skills and a demonstrated ability to multitask. Excellent customer service skills; Work with service operations to ensure economical rental maintenance costs communicate essential information to sales, other employees, customers and managers. Managing all sales related activity of the company. Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Effectively communicating with customers in a professional and friendly manner. Ordering and ensuring the delivery of goods to customers. Detail oriented and resourceful at completing projects, able to multi-task effectively. Assembled and distributed proposals, manuals, submittals and closeout documents. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Seeking a role of increased responsibility and authority. Strong and persistent follow-up skills. Professional demeanor with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
years of professional experience
1
Certification

Work History

AL MASAOOD OIL

Sales Coordinator cum Administrator
02.2021 - Current

Job overview

  • Prepare sales/rental Quotations, sales agreements & associated documents, worked in ERP system to update sales orders
  • Maintain organized sales records and report month-end goal setting to senior management team
  • Support senior management by completing orders and keeping customers informed of delays and delivery dates
  • Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
  • Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
  • Liaise with procurement and accounts for executing of orders and liaise with principals (like Enerpac & Ega Master)
  • Coordinate with Logistics of equipment delivery and return, coordinate customer equipment requirements with sales and operations/shop personnel
  • Prepare monthly invoices including manual invoices, credit notes, statements, coordinate with customers to regularize paperwork including LPO follow-ups, LPO amendments, Performa invoices etc.
  • Responding to complaints from customers and give after-sales support when requested
  • Handling processing of all orders with accuracy and timeliness
  • Inform clients of unforeseen delays or problems.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Red-D-Arc Middle East LLC

Rental Coordinator cum Admin Assistant
04.2017 - 12.2020

Job overview

  • Www.red-d-arc.com
  • Prepare rental Quotations, rental agreements & associated documents, worked in CRM and Navision system to update rental orders
  • Coordinate with Logistics of equipment delivery and return, coordinate customer equipment requirements with sales and operations/shop personnel
  • Prepare monthly invoices including manual invoices, credit notes, statements, coordinate with customers to regularize paperwork including LPO follow-ups, LPO amendments, Performa invoices etc.
  • Ensure customer cards and documents are updated periodically
  • Assist in quarterly inventory taking for both FA parts, Reconciling and preparing RO summaries as and when required by customers
  • Handle Incoming sales calls, updating customer records on timely manner and performs other assigned tasks and duties as and when required.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Technical Parts EST

Sales Coordinator/ Accounts Assistant
03.2013 - 03.2017

Job overview

  • Www.technicalparts.com
  • CRM work, quoting prices, placing an order, following up of payment with customers, data entry, Execution of orders
  • Purchasing materials, delivery of items, worked in E-commerce, ERP used (Sun system, Vision, Focus7)
  • Carrying out administrative tasks such as data input, processing information, Completing paperwork and filing documents
  • Tracking sales order to ensure that they are scheduled and sent out on time, sourcing of materials, liaising with all team members
  • Make monthly accounts receivables / payable statement with ageing analysis
  • Posting of bank payment, journal vouchers, purchase bills and cash voucher in SUN system
  • Managing all statutory payments related to telephone , water and Electricity
  • Previous Organization
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Viraj Profiles Ltd

Executive
10.2011 - 02.2013

Education

INDIAN INSTITUTE OF COMMERCE TRADE
LUCKNOW

POST GRADUATE DIPLOMA IN FOREIGN TRADE from FOREIGN TRADE
06.2019

NSS College Cherthala
Kerala

BSc from Environmental Science & Water Management
2011

Skills

  • Customer Service
  • Excellent Communication
  • Leadership
  • Sales
  • Teamwork
  • Microsoft Excel
  • Microsoft office
  • Negotiation
  • Sales Reporting
  • Team Development
  • Leadership skills
  • Organizational and problem solving skills
  • Multitasking
  • Meet Deadlines
  • Conflict Management
  • Adaptability
  • Soft Skills
  • Time Management
  • Self Confidence
  • Flexibility
  • Initiative

Certification

ADVANCED CERTIFICATION IN DATA ANALYICS FOR BUSINESS BY IITM PRAVARTAK (A TECHNOLOGY INNOVATION HUB OF IIT MADRAS)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Gujarati
Intermediate (B1)

Timeline

Sales Coordinator cum Administrator

AL MASAOOD OIL
02.2021 - Current

Rental Coordinator cum Admin Assistant

Red-D-Arc Middle East LLC
04.2017 - 12.2020

Sales Coordinator/ Accounts Assistant

Technical Parts EST
03.2013 - 03.2017

Executive

Viraj Profiles Ltd
10.2011 - 02.2013

INDIAN INSTITUTE OF COMMERCE TRADE

POST GRADUATE DIPLOMA IN FOREIGN TRADE from FOREIGN TRADE

NSS College Cherthala

BSc from Environmental Science & Water Management
KRISHNAKUMAR NAIR