Krishnakumar Rajamanickam

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Developed effective improvement plans in alignment with goals and specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Created and managed project plans, timelines and budgets.
• Maintained database systems to track and analyze operational data.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Developed effective improvement plans in alignment with goals and specifications.

Responsible for managing over 4 staff across McDermott Implant, covering reservations, operations,
ticketing, cancellation and amendment of bookings whilst ensuring an efficient and cohesive support
operation.
Managing and guiding staff through a constantly changing environment.
 Backend support for McDermott E-Travel system on testing
 Coordination with airline to get better fares and negotiating corporate deals.
 Uploading Seamen fares on system if its not done before
 Monitored and reported daily/weekly sales figures and targets to management team.
 Addressed waitlisted PNR’s issues when necessary.
 Helped define and meet all Key Performance Indicators (KPIs) and Services Level Agreements (SLAs).

Responsible for managing over 12 staff across the Chennai branches, covering reservations,
operations, ticketing, cancellation and amendment of bookings, car booking, and hotel requests,
whilst ensuring an efficient and cohesive support operation.
Managing and guiding staff through a constantly changing environment.
 A key role in strategic forecasting and planning for future business success.
 Managed constant operational reviews, driving efficiencies by improving people, processes,
procedures and implementing business practices.
 Monitored and reported daily/weekly sales figures and targets to the MD and management team.
 Addressed waitlisted PNR’s issues when necessary.
 Maximized sales by consistently promoting a culture of customer service excellence and training staff
on an ongoing, hands-on basis.
 Helped define and meet all Key Performance Indicators (KPIs) and Services Level Agreements (SLAs).

• Implant Staff for Siemens Chennai, responsible for handling all travel needs to Siemens.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Covering reservations, cancellation and amendment of bookings, car booking, hotel/guest house
  request and forex arrangement.

• Handling leading Leather Company K.H.Shoes and their branches, responsible for all their travel needs.
• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Interacted with customers under supervision to support operational objectives.
• Supported organizational objectives with help from existing employees.
• Learnt about Travel Industry and CRS.