Krishnaprasad VK
IT Support Engineer
Sharjah
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
IT Operations Engineer
Dynatrade Automotive LLC
Sharjah
07.2013 - Current
- Provide users with solutions that enable them to resume their work with the least amount of disruption and within the agreed Service Level
- Objectives, KPIs and targets
- Provide Continuous Improvement through proactive identification and highlighting of issues and risks that mayimpact IT services
- Ensure that processes & procedures are followed in accordance with the organization's IT policies
- Incorporate knowledge transfer sessions within the team to foster a culture of continuous learning
- Coordinate with vendors and service providers to ensure smooth departmental and global operations
- Assist technical teams in reducing recurring incidents in order to increase system availabilityand reduce business impact if the system fails, as well as give feedback to improve the automation of root cause analysis within monitoring tools
- Perform installation, configuration, and troubleshooting of Hardware,
- Software, and LAN / WAN infrastructure
- Troubleshoot network and system services (ERP, Printing, Email service,
- VPN, and Internet access)
- Applyapplication of all IT policies and regulations
- Configuring attendance machines and its' reporting system service
- Installation and configuration of different backup job onBackup exec troubleshooting backup failure issue
- Updating antivirus definitions and patches on windows systems.
- Provided technical assistance during operational changes via both on-site support and remotely.
- Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
- Analyzed operability requirements for upgrades and new equipment installations.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
Helpdesk Support Engineer
Centre for Development of Imaging Technology
Thiruvananthapuram
07.2010 - 07.2013
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Active Directory administration & troubleshooting - Including Domain User Account management, Group Policy management and creating & managing OUs.
- Implementing virus protection procedures, Symantec Antivirus updating and ensuring all clients are up to date
- User support for Windows clients OS's, Hardware, Printers, LAN, WAN & WLAN.
- IT documents preparation and maintaining of all IT activities through documents.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Narayanaguru College of Engineering, Anna University
Diploma - Engineering: Electronics Engineering
Polytechnic college
Skills
Problem solvingITSM toolsApplication installationsTechnical issues analysisBackup toolsRemote access technologyActive Directory
Ticket support system management
Account management
Application support
Data operations abilities
Certification
Microsoft Certified Systems Engineer(MCSE)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Operations Engineer
Dynatrade Automotive LLC
07.2013 - Current
Helpdesk Support Engineer
Centre for Development of Imaging Technology
07.2010 - 07.2013
Bachelor of Engineering - Electronics and Communication Engineering
Narayanaguru College of Engineering, Anna University
Diploma - Engineering: Electronics Engineering
Polytechnic college