KRISHNAPRIYA VIKRANT MENON
Sharjah,UAE
Summary
Accomplished professional with extensive expertise in insurance operations and policy administration, regulatory compliance, and client relationship management. Demonstrates proficiency in risk and quality management, documentation and audit support, and stakeholder coordination. Skilled in process improvement, leadership, team collaboration, reporting, and data analysis. Adept at leading compliance initiatives with a strong focus on KYC procedures and regulatory compliance analysis. Committed to enhancing operational efficiency while ensuring adherence to industry standards.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
Compliance Officer & Life Insurance Administrator
Petra Insurance Brokers LLC
Sharjah, UAE
08.2024 - 03.2026
- Manage a portfolio of 500+ active clients across policy lifecycle including renewals, servicing, claims coordination, and compliance checks.
- Conduct KYC verification, AML reviews, and regulatory reporting aligned with UAE compliance standards.
- Liaise with insurers and underwriting teams for new business processing and policy servicing.
- Generate 300–400 invoices monthly using Praktora, ensuring accurate financial tracking and commission processing.
- Handle client escalations via phone, email, and WhatsApp, ensuring timely resolution and high customer satisfaction.
- Support administrative operations including HR coordination, vendor management, and documentation control.
- Assist leadership with calendar management, internal coordination, and company communications.
- Reviewed contracts and agreements for possible violations or risks.
- Worked with different departments to promote organisation-wide understanding of compliance protocols, fostering an environment of shared responsibility.
- Implemented preventative measures against non-compliance situations by thorough monitoring.
- Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
- Delivered comprehensive training sessions on compliance matters to staff, enhancing overall understanding and adherence to policies.
- Analysed operational processes and made recommendations for improvements that enhanced efficiency whilst maintaining strict adherence to standards.
- Maintained clear records of all compliance activities for audit purposes.
Advisor – Risk & Quality Management
Gallagher Re
Mumbai, India
09.2022 - 05.2024
- Performed reinsurance audits assessing risk valuation accuracy and compliance with regulatory frameworks.
- Prepared analytical reports and documentation supporting broker compliance and operational standards.
- Applied statistical analysis for risk assessment and quality management initiatives.
- Collaborated with cross-functional teams to improve operational processes and reporting efficiency.
- Conducted detailed market research, resulting in well-informed investment strategies.
- Established strong relationships with clients for improved business partnerships.
- Implemented an effective feedback system, ensuring continual service improvements.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
Escalation Specialist
Impact Infotech (Wipro Client Site)
Mumbai, India
11.2019 - 08.2022
- Managed complex client escalations ensuring timely resolution and improved customer retention.
- Conducted root-cause analysis to identify service gaps and recommend corrective actions.
- Coordinated with internal departments to maintain service delivery standards.
- Supported team productivity by tracking deliverables and maintaining stakeholder communication.
- Resolved complex customer complaints for improved client satisfaction.
- Coordinated interdepartmental efforts for efficient issue management.
- Developed cohesive relationships with key stakeholders, ensuring timely response in crisis scenarios.
- Improved overall customer experience with prompt issue resolution.
- Negotiated difficult situations to ensure client satisfaction and retention.
- Managed high-stakes situations with diplomacy and tact.
Education
Bachelor of Engineering - Electronics & Electrical
New Horizon Institute of Technology and Management
Mumbai,India 06.2015 - 07.2019
Higher Secondary Certificate -
K.V. Pendharkar College of Arts, Science & Commerce
Maharashtra,India 06.2013 - 05.2015
Secondary School Certificate -
St. Theresa Convent High School
Maharashtra,India 06.2001 - 01.2013
Skills
- Insurance Operations & Policy Administration
- Regulatory Compliance (CBUAE, AML, KYC)
- Client Relationship & Escalation Management
- Risk & Quality Management
- Documentation & Audit Support
- Stakeholder Coordination
- Process Improvement
- Leadership & Team Collaboration
- Reporting & Data Analysis
- Leadership in compliance initiatives
- Experience with KYC procedures
- Regulatory compliance analysis
- Risk assessment techniques
Certification
- ICA Certificate in Compliance
- CCNA Global Certification
Languages
English
Fluent
Hindi
Native
Marathi
Fluent
Malayalam
Native
Tamil
Advanced
Timeline
Compliance Officer & Life Insurance Administrator
Petra Insurance Brokers LLC
08.2024 - 03.2026
Advisor – Risk & Quality Management
Gallagher Re
09.2022 - 05.2024
Escalation Specialist
Impact Infotech (Wipro Client Site)
11.2019 - 08.2022
Bachelor of Engineering - Electronics & Electrical
New Horizon Institute of Technology and Management
06.2015 - 07.2019
Higher Secondary Certificate -
K.V. Pendharkar College of Arts, Science & Commerce
06.2013 - 05.2015
Secondary School Certificate -
St. Theresa Convent High School
06.2001 - 01.2013