Krisjean Alivio Remulta
Cebu City,Philippines
Summary
Reliable, enthusiastic and offers strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Foundever Group (Formerly Sykes Inc.)
Cebu City, Philippines
09.2024 - 01.2026
- Handled high-volume customer inquiries via calls, email, and live chat, delivering swift and accurate resolutions.
- Managed end-to-end customer interactions using workflow systems, processing orders, and tracking issues efficiently.
- Mediated and resolved complex issues among customers, restaurants, and delivery drivers, aiming for high first-contact resolution rates.
- Educated customers on company policies and services, leveraging strong product knowledge to enhance satisfaction.
- Adapted communication strategies across various channels (phone, chat, email) to suit diverse customer situations and needs.
- Maintained professional and empathetic approach, successfully de-escalating interactions with frustrated customers.
- Engaged in cross-skill training, building expertise to provide comprehensive support across multiple company functions.
Waitress/Bartender/Cashier
CAFE NAMOO
Cebu City, Philippines
01.2018 - 01.2019
- Order and customer service management in dynamic environment.
- Participation in special events and promotions to increase sales.
- Payment processing and precise cash handling.
- Performed inventory management and supply ordering.
Education
Bachelor of Science - Elementary Education
Cebu Technological University
Cebu City, CB, Philippines 06.2020 - 05.2024
Senior High Diploma -
Asian College of Technology IEF
Cebu City, CB, Philippines 06.2016 - 04.2018
High School Diploma -
Tejero National High School
Cebu City, CB, Philippines 06.2012 - 05.2016
Skills
- Written and verbal communication
- Email correspondence
- Conflict resolution
- Microsoft Office proficiency
- Remote teamwork
- Customer relationship management
- Digital literacy
- Multi-tasking
- Live chat operation (can handle 3 or more concurrencies)
Certification
Seminars/Trainings and Workshops
- Food and Beverages - NC II Holder, 2018
- Intercultural Awareness and Cultural Diversity Massive Online Course
- Student Teacher Congress
Languages
English B1 : Everyday Vocabulary
Fluent
Computer skills
- Document Management
- KYC / Workflow Management Platforms
- Microsoft Apps (Words, Excel, PPT, etc.)
References
References available upon request.
Timeline
Customer Service Representative
Foundever Group (Formerly Sykes Inc.)
09.2024 - 01.2026
Bachelor of Science - Elementary Education
Cebu Technological University
06.2020 - 05.2024
Waitress/Bartender/Cashier
CAFE NAMOO
01.2018 - 01.2019
Senior High Diploma -
Asian College of Technology IEF
06.2016 - 04.2018
High School Diploma -
Tejero National High School
06.2012 - 05.2016