KRISOFFERSEN ROZARIO

Collection of the service charges, issuing receipts, following up for the pending amounts with the help of legal cases and RDC's.

Liaise/ communicate/ assist the Owner Committee, Developers, owners and residents for any request, community updates and queries and to make sure that all queries are being attended to in priority basis.

Assist in the preparation of Monthly community report and newsletter for the submission to the Owners Committee and owners.

Assisting the Community Managers in preparing agenda and MOM for the OA meeting.

Providing daily assistance and coordination with FM and service providers.

Ensuring that all facilities follow applicable policies and regulations.

Conducting daily inspection of the common area, and ensuring that the building is a safe to all occupants.

Assisting procurement team with purchase request and end to end follow up with any concerns.

Resolving disputes, complaint handling and strong follow-ups with customers by following the company policy and maintaining company reputation and achieving company/ personal goals.

Skip tracking every account to maintain contact and collect the overdue/ past due payment

Achieved monthly calling target with an average of 300 accounts with account resolution.

Preparing daily/ monthly reports of contactable, non-contactable and overdue payment for customers.

Generated customer leads to increase the company revenue.

Analyzed students with accurate and timely information on University policies, practices and resources.

Monitored student accountability and improvement through the use of consistent assessment of student progress.

Achieved the highest standard of customer service.

Improved and developed sales strategies.

Achieved my targets of quality, customer satisfaction, and 100% resolution on all calls.

Accomplished a 100% satisfaction rating from customers after the completed calls.

Educated customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options.

Supervised and coached a 14 member team as their Team Leader.

Coached and Trained new staff during their training about the production process.

Coordinated shift briefings, presentations and resolved escalation calls.