KRISOFFERSEN ROZARIO

• Liaise/ Communicate/ Assist the Owner Committee, Developers, Owners and Residents for any request, community updates and queries and to make sure that all queries are being attended to in priority basis.
• Assisting in Managing Budgets, tracking expenses for the upkeep of communal areas.
• Preparation of Monthly Community report and Newsletter for the submission to the Owners Committee and owners.
• Scheduling board meetings, preparing agendas, and maintaining meeting minutes.
• Oversee the day-to-day management and operations and ensure exceptional standards of maintenance, cleanliness, landscaping and security
• Conducting inspections with service providers, to ensure the building is maintained on a daily basis.
• Ensuring owner/ tenant satisfaction with prompt resolution of issues.
• Ensure compliance with the Community Rules, Regulations and relevant statutory requirements
• Providing daily assistance and coordination with FM and service providers.
• Conducted routine inspections to maintain high levels of cleanliness within the premises.
• Collected service charges from residents to ensure timely payments and financial stability, preparation of NOC, issuance of work permits

• Liaise the Owner Committee, Developers, Owners and Residents for any request, community updates and queries and to make sure that all queries are being attended to in priority basis.
• Preparation of Monthly community report and newsletter for the submission to the Owners Committee and owners.
• Scheduling board meetings, preparing agendas, and maintaining meeting minutes.
• Conducting inspections with service providers, to ensure the building is maintained on a daily basis.
• Issuance of building access cards, parking cards and replacements as well as co-ordination with invoices/ receipts.
• Ensuring owner/ tenant satisfaction with prompt resolution of issues.
• Negotiated vendor contracts to achieve best possible prices.
• Oversee the maintenance of common areas, recreational facilities, and amenities and coordination with vendors or contractors for maintenance and repair services
• Collection of the service charges, issuing receipts, following up for the pending amounts with the help of legal cases and RDCs.

• Resolving disputes, complaint handling and strong follow-ups with customers by following the company policy and maintaining company reputation and achieving company/ personal goals.
• Skip tracking every account to maintain contact and collect the overdue/ past due payment
• Achieved monthly calling target with an average of 300 accounts with account resolution.
• Preparing daily/ monthly reports of contactable, non-contactable and overdue payment for customers.

• Generated customer leads to increase the company revenue.
• Analyzed students with accurate and timely information on University policies, practices and resources.
• Monitored student accountability and improvement through the use of consistent assessment of student progress.
• Achieved the highest standard of customer service.

Improved and developed sales strategies.

• Achieved my targets of quality, customer satisfaction, and 100% resolution on all calls.
• Accomplished a 100% satisfaction rating from customers after the completed calls.
• Educated customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options.
• Supervised and coached a 14 member team as their Team Leader.
• Coached and Trained new staff during their training about the production process.
• Coordinated shift briefings, presentations and resolved escalation calls.