Microsoft Office
Kristean Shockman
Human Resource Coordinator
Discovery Garden - Dubai,Unites Arab Emirates
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across hospitality company environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Human Resources Coordinator
Dubai Marine Beach Resorts & Spa 5*
Jumeirah
11.2021 - 10.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Handled immigration-related issues for each employee visa submissions and coordinate with PRO.
- Edited job position announcements before authorizing post.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Maintained human resources information system and kept employee files up to date and accurate.
- Entered personnel and subcontractor data into central database.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Addressed and resolved general payroll-related inquires.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Accommodation arrangements and welcome the new joiners
- Cross training completed in Front Office
Human Resources Executive
Moresand Group London
London
10.2017 - 08.2021
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Coordinated work activities for HR managers, specialists and recruiting agents.
Assistant Manager - Operations
Direct Flights (Pvt) Ltd
Sri Lanka(Branch office )
06.2015 - 07.2017
- · Experience with operating Amadeus, Abacus, Galileo, World span GDS systems & Opera system
- · Vast experience managing Airline reservations in international and domestic airports' customer care lines and finalizing tour packages & cancellations, refunds, date changes, - schedules
- · Profound knowledge of airport procedures Strong knowledge of local, state, and federal aviation regulations Familiar with required reporting procedures, including the use of M.S.C software, and ERP systems
- · Proficient in implementation of passenger inquiries and immediate actions for customer complaints Versatile communications skills
- · Manage and workout solutions for schedule change flights, Uploaded Airfare changes through GDS and set stage now for continued success with the best website hosting for online marketing.
- · Analyzed and resolved complex resource management issues for optimized scheduling.
- · Organized financial and operational data to help with yearly budgeting and planning.
- · Facilitated strategic decision-making by producing detailed, accurate business forecasts.
Reservation Executive
Thomas Cook (Pvt) Ltd
Sri lanka (Branch Office)
08.2011 - 03.2015
- Created daily floor sheets outlining reservations.
- Maximized revenue by turning simple inquiries into reservations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Negotiated group rates with hotels to meet budget and client requirements.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
Education
Diploma - Human Resources Management
Alpha Academy
United Arab Emirates 06.2022 - Current
Diploma - Business Development And Management
Aquinas Coll Edge
Sri Lanka 06.2010 - 06.2011
Diploma - Air Line Reservations And Air Ticketing
International Air Line Academy
Sri Lanka 12.2009 - 10.2010
Diploma - GDS Systems
International Air Line Ticketing Academy
Sri Lanka 06.2009 - 06.2010
Skills
Recruitment strategies
Compensation structuring
Equal opportunities facilitation
Benefits and payroll coordination
Exit interviews
HRIS Lawson
Training programs
HR department startup
Benefits administration
Software
Microsoft Excel
Outlook , Power point
Oasys System
Timeline
Diploma - Human Resources Management
Alpha Academy
06.2022 - Current
Human Resources Coordinator
Dubai Marine Beach Resorts & Spa 5*
11.2021 - 10.2022
Human Resources Executive
Moresand Group London
10.2017 - 08.2021
Assistant Manager - Operations
Direct Flights (Pvt) Ltd
06.2015 - 07.2017
Reservation Executive
Thomas Cook (Pvt) Ltd
08.2011 - 03.2015
Diploma - Business Development And Management
Aquinas Coll Edge
06.2010 - 06.2011
Diploma - Air Line Reservations And Air Ticketing
International Air Line Academy
12.2009 - 10.2010
Diploma - GDS Systems
International Air Line Ticketing Academy
06.2009 - 06.2010