KRISTHER CZAR HALOG
DUBAI
Summary
Knowledgeable and dedicated patient service professional with extensive experiences in healthcare industry as a licensed HSI - CPR/BLS and First Aid Instructor; off-shore back office supervisor, administrator and coordinator particular in handling patients, group of hospitals, nursing or home health and other medical and non-medical facilities, as well as various US private insurances, Medi-cal/Medicaid and Medicare. A transformational leader and team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to organization's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed HSI BLS With AED & First Aid Instructor
Caredant Medical Center & Home Health Care
05.2023 - Current
- Coordinates and facilitates training of Cardiopulmonary Resuscitation (CPR) / Basic Life Support (BLS) with the use of Automated External Defibrillator (AED) and First Aid under HSI (Health and Safety Institute) to every nursing assistant / caregivers students and healthcare staff for new or re-certification.
- Ensures classroom and supplies are prepared for class.
- Follows teaching criteria outlined by the Health and Safety Institute (HSI).
- Performs miscellaneous duties as assigned.
- Cleans equipment after each use. Conducts the contracted Health and Safety Institute course(s) according to the guidelines of the HSI.
- Completes all paperwork after the course as required. Completes all assigned training center duties such as processing of rosters, printing of cards and spot skills checks. Verifies adequacy of equipment (quantity and functionality).
Quality Assurance Officer
Caredant Medical Center & Home Health Care
05.2023 - Current
- Monitors and provides assistance with quality assurance and compliance functions.
- Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care.
- Ensures policies and procedures are monitored and updated to include regulatory change.
- Conducted risk assessments to identify and mitigate potential quality issues.
Senior Clinical Supervisor / Coordinator
ChatGlobal, Inc. (Prospect Medical Holdings)
09.2018 - 02.2023
- Marketing and coordinating for a group of hospitals and nursing homes / assisted living facilities based in USA particular in Pacific (California) and East Coast (Rhode Island, New Jersey Connecticut and Pennsylvania).
- Providing guidelines and coordinating of patient transfer from Nursing Homes / Home Health and Assisted Living Facilities to General Acute - Tertiary Hospitals and Urgent Cares.
- Obtaining clinical information and completing the Pre-Registration Form and send to designated recipient (Admitting; ER staff and House Supervisor) thru e-fax and emails.
- Verifying eligibility of different types of insurances, medi-cal / medicaid and medicare.
- Setting up to provide ambulance transportation to all patients needing an emergent and non-emergent health attention and monitor the status of patient transfer (if patient arrived towards the intended destination or re-routed related to life-threatening situations).
- Directly in-contact in giving reports to Nurses, Director of Nursing, ER Triage Nurse Manager, Doctors, On-Call Panelist, Nurse Practitioners, and Administrators.
- Verifying admission status if the patient is admitted to medical / behavioral floor or discharged back from the ER thru hospital's electronic medical record MediTech.
- Informing the nursing home / home health care about patient's admission to medical / behavioral floor.
- Strictly implementing and ensuring the Health Insurance Portability and Accountability (HIPAA) to all patients and their clinical information at all times. Virtual Physician Exec
Virtual Physician Executive Assistant
Vital Health Medical Group
04.2015 - 08.2018
- Conducts and evaluates patient experiences during their stay in the hospital.
- Receives all the draft notes from all providers, nurse practitioners and physician assistants via email and electronic fax.
- Screens and separate all progress / doctors notes from initial history and physical.
- Transcribe and upload all initial history and physical to patient’s documents through Office Ally a company’s electronic medical record software.
- Sends a copy of all the latest progress / doctors notes via fax or email to the nursing facilities and assisted living for their monthly survey from the US Health Department.
Operations Supervisor
Telecomlink, Inc.
01.2013 - 03.2015
- Manages all the healthcare accounts. Monitor the performance, output and quality of work of the team members.
- Ensuring good client / account owner professional working relationships. Constant communication and sending regular performance / productivity reports to clients
- New Accounts: Manage and assist in setting up of new accounts. Initially act as front-line between new accounts and staff to ensure smooth transition of the outsourced tasks by the client.
- Identify, recommend and support the implementation of various programs for continuous improvement of health care account outsourcing process.
- Ensure growth of healthcare accounts and provide ideas on how to improve and raise the quality standards of our outsourced service.
Virtual Medical Assistant
Telecomlink, Inc. (Calderon Medical Group & Las Vegas Gastroenterology)
01.2012 - 12.2012
- Setting up new and follow-up patient's appointment / consultation.
- Verifying of insurance eligibility and coverage / benefits
- Posting of payments through company’s software (e-MDs and PM160 Billing)
- Generating and accelerating patient’s claims, professionally prepared and accurately coded and electronically submitted that is due for billing.
- Reading patient’s chart and coding using ICD-9 & 10 and CPT Codes
Medical Answering Service Representative
Telecomlink, Inc.
06.2008 - 12.2012
- Answer incoming calls, greeting the callers, providing required information, transferring incoming calls or taking messages as essential.
- Relay and route the verbal and written messages as well as the emergency calls via paging device, and text message using company's messaging system.
Education
Bachelor of Science - Nursing
Philippine Colleges of Health Sciences, Inc.
Manila, Philippines03.2007
Skills
- Cardiopulmonary Resuscitation (CPR)
- Staff Assessments
- Client Care
- Quality Control Standards
- Clinical Support
- Medical Records Management
- Emotional Support
- Safety Protocols
- Hospital Coordination
Certification
- Licensed HSI Basic Life Support with AED and First Aid Instructor
Licensed Number: 5377060
Valid Until: May 2025
- American Medical Certification Association - Instructor Category
Result: Pass
Exam Grade: 89
Issue Date: June 10, 2023
Expiration: June 10, 2025
Certification ID: 0929
- Physiotherapy Course, Caredant Home Health Care Center - May 12, 2023
Certificate Number: (Accreditation # DHA / MTS / ACC / 23-0593/A)
Timeline
Licensed HSI BLS With AED & First Aid Instructor
Caredant Medical Center & Home Health Care
05.2023 - Current
Quality Assurance Officer
Caredant Medical Center & Home Health Care
05.2023 - Current
Senior Clinical Supervisor / Coordinator
ChatGlobal, Inc. (Prospect Medical Holdings)
09.2018 - 02.2023
Virtual Physician Executive Assistant
Vital Health Medical Group
04.2015 - 08.2018
Operations Supervisor
Telecomlink, Inc.
01.2013 - 03.2015
Virtual Medical Assistant
Telecomlink, Inc. (Calderon Medical Group & Las Vegas Gastroenterology)
01.2012 - 12.2012
Medical Answering Service Representative
Telecomlink, Inc.
06.2008 - 12.2012
Bachelor of Science - Nursing
Philippine Colleges of Health Sciences, Inc.
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