Kristina Sapronova
Dubai
Summary
Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales/Lease Consultant
House me Real Estate
Manama
12.2014 - 10.2023
- Coordinate appointments to show homes to prospective buyers and tenants.
- Teams with other employees to make sure that the product is available and competitive in a market.
- Evaluate properties.
- Follows up with any clients to make sure that they are satisfied with purchased or leased properties.
- Works with the marketing department to develop new sales and rent strategies.
- Building long-term relationships with new and existing customers.
- Generate a list of properties that are compatible with buyers' or tenants' needs and financial resources.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Prepare documents such as sales/lease agreements, MOH, sales offer for buyers, and other documents related to sales/lease job.
- Finalize deals with buyers and owners at the Land Registry Bureau, and guide the buyer at the registration office.
- Coordinate with buyers, who will be able to buy through the Ministry of Housing Program (Mazaya Loan), and follow with them during all periods from submitting documents to MOH to the Notary office.
- Drafted and negotiated leases for both residential and commercial properties.
- Developed relationships with landlords, brokers, and other third-party vendors.
- Provided guidance and advice to current tenants on their lease agreements.
- Advised clients on how to maximize their return on investment through proper leasing strategies.
Property Consultant
Impact Real Estate
Manama
06.2014 - 11.2014
- Coordinate appointments to show homes to prospective buyers and tenants.
- Compare a property with similar properties that have recently sold or rented to determine its competitive market price.
- Contact property managers/owners to update available properties on the market.
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
- Interview clients to understand what kinds of properties they are seeking.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Generate a list of properties that are compatible with buyers' or tenants' needs and financial resources.
- Prepare documents such as sales/lease agreements, MOH, sales offers for buyers, and other documents related to sales/lease job.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Liaised between sellers and buyers for profitable and efficient sales.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Developed and presented purchase offers to sellers for consideration.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Prepared and delivered sales presentations.
- Communicated with clients to determine property needs and budget constraints.
Sales Executive (Corporate clients)
Hani Hotels Group
Manama
01.2013 - 06.2014
- Managing corporate accounts and preparing the file load according to market segmentation.
- Maintaining a guest satisfaction tracking system.
- Contact representatives of corporate, business associations, and social groups to solicit business for hotels.
- Meeting existing hotel customers to determine their needs and solicit future business.
- Analyzing prospective, untapped markets to generate revenue for the hotel.
- Assisting the sales manager and director in implementing sales strategy.
- Review information on sales meetings, conventions, training classes, and other functions held by organization members to select prospective customers for hotel services.
- Calling on prospects to solicit business, analyzing requirements of function, outlining available hotel facilities and services offered, and quoting prices.
- Verified reservation by mail, drew up contract, and obtained signatures.
Sales Manager
Furissimo L.L.C
Dubai
12.2007 - 03.2009
- Driving and maximizing the sales and profitability of the store to achieve growth.
- Monitoring and reviewing staff and store performance on a regular basis.
- Driving sales through maximizing team performance.
- Organizing, preparing, and arranging promotional materials and displays.
- Maximizing sales through effective merchandising.
- Maintaining accurate statistical and financial records.
- Creating a combination of real value for money and outstanding customer service.
Bank Teller- Retail Banking
JSC Baltiyskiy Bank
Volgograd
04.2006 - 08.2007
- Cashing checks, processing deposits, withdrawals, transfers, and loan payments.
- Maintained confidentiality of bank records, transactions and customer information.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Developing new customer relationships and opening new accounts for customers.
- Ready workstation at start of shift, balance cash and transactions at end of shift.
- Managing the bookkeeping for the bank.
- Maintaining the documents of banking transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Bank Teller- Retail Banking
JSC Russian Standard Bank
Volgograd
12.2005 - 04.2006
- Responsible for marketing and selling bank products and services to potential customers;
- Evaluate existing customers need and cross sell additional product and services;
- Demonstrate proficiency with regard to policies, procedures and services pertaining to teller and new account transactions;
- Cashing checks, processing deposits, withdrawals, transfers and loan payments;
- Identified transaction errors when debits and credits did not balance.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
Education
Bachelor of Economics - Economics
Volgograd State University
Volgograd06.2005
Skills
- Trustworthy
- Dedicated Professional
- Responsive Attitude
- Team-Oriented Approach
- Effective Communication
- Positive Self-Image
- Efficient Organizational Skills
- Expertise in Windows Operating Systems
- Property Management
- Business partnerships
- Reporting and Correspondence
- Creative Problem-Solving
- Customer Service
- CRM Software
- Training and mentoring
- Market Research
- Market Trends
- Relationship Building
- Sales and marketing aptitude
- Business processes and procedures
- Competitive Research
- Clear Communication
- Sales Techniques
- Event Planning
- Sales proficiency
- Customer service expertise
- Real Estate Law
- Closing Techniques
- Property Marketing
Personal Information
- Date of Birth: 11/17/81
- Nationality: Russian
Certification
- 3D interior designer
Languages
Russian
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
References
References available upon request.
Timeline
Sales/Lease Consultant
House me Real Estate
12.2014 - 10.2023
Property Consultant
Impact Real Estate
06.2014 - 11.2014
Sales Executive (Corporate clients)
Hani Hotels Group
01.2013 - 06.2014
Sales Manager
Furissimo L.L.C
12.2007 - 03.2009
Bank Teller- Retail Banking
JSC Baltiyskiy Bank
04.2006 - 08.2007
Bank Teller- Retail Banking
JSC Russian Standard Bank
12.2005 - 04.2006
Bachelor of Economics - Economics
Volgograd State University
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