KRISTINA TOKIEVA

• Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
• Drive the adoption of all processes and procedures in the store
• Identify areas of continuous improvement to adapt our SOP and store procedures
• Ensure timely escalation of problems as and when needed
• Acts as a first line of support for the store
• Conduct walk-thru in order to formulate action plans based on the issues identified
• Analyse RSO platform, identify with the Department managers all areas of improvement and recommend action plans
• Drive the execution of defined action plans and escalate when necessary
• Support physical and digital initiatives impacting store operations
• Support the adoption of new processes & technology
• Ensure compliance, adherence for store projects checklists
• Investigate cause of delayed incidents or Acts and arrange follow up with service providers – ensuring there is escalation if necessary
• Ensure new joiners are trained and refresher training is undertaken regularly
• Support Department Managers in assessment of needs of technical trainings on store operations
• Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits
• Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings
• Escalate to Regional Training Operations any new training needs required
• Carry out tactical training when needed in timely manner
• Drive efficiency by collaborating with service providers
• Conduct quarterly reviews with General Manager on store operations performance
• Conduct quarterly reviews with service providers on service quality and SLAs

Operations:

· Conduct sales analysis, follow up on market trends and monitor the competition’s activity

· Monitor and ensure positive dynamic of the store KPIs by implementing short and long-term action plans.

· Working closely with buying team to make sure that the selection for the season’s buy is suitable for the concept and meet’s client requirement based on feedback and monitoring the Sell Thru of each brand.

· Produce quantitative and qualitative sales report

· Control all received goods and ensure stock control and proper record of all stock movements

· Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action

· Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly

· Follow up on different issues with Mall Management such as mall promotions, permits, security.

· Inventory and cycle counts and loss prevention.

· Successful role out of the new project ‘X-store’ within Level Shoes, being one of two ‘super users’ in

the whole store.

· Training all team members and concession staff on how to use X-store.

· Investigating shortage and overage for cash office for all departments.

· Using SIM (Store Inventory Management) and Oracle daily

· Working closely with recruiting team and conducting interviewing to make sure the best candidates are selected for the concept

· Manager on Duty rotation: Responsible for the entire concept including concessions

· Ensure consistency in Guest Experience is delivered by the team through coaching and analyzing the Store Performance Evaluation results (Mystery Shopping)

· Be present on the shop floor to generate sales and handling VIP clients.

· Ensure the team is building and maintaining relationships with clients providing all necessary tools and trainings

Conduct the appraisal and assessment of own team members

As a part of the opening team, I was fully responsible for the recruitment process of 10 people as well as preparing the team to execute the successful store opening.

· Ensures the effective implementation of plans, policies and procedures through leadership of the store team (setting goals and objectives, managing performance, developing and motivating employees), in order to ensure the highest levels of performance are achieved.

· Manages staff recruitment in order to ensure the recruitment of high calibre staff that enables the store to meet its objectives.

· Develops and maintains good working relationships with external suppliers and back office departments, in order to support the smooth operation of the store.

· Ensures the stock is effectively measured, controlled and managed in compliance with corporate stock management procedures.

· Follows up on inventory levels and ordering, merchandising, preparing requisitions to ensure proper stock replenishment.

· Submission of daily sales report to main office in France and Area Manager.

· Assistant Manager – Dubai Mall, DUBAI

· Visual Merchandiser – Dubai Mall, DUBAI

· Sales Executive – Dubai Mall, DUBAI