Kristine Joy Romero
Dubai
Summary
A multi-tasking, adaptable, and service-oriented employee experienced in business operations and accounts support with 13 years of working in domestic and international positions. Detail-oriented and results-oriented with exceptional knowledge of business operations. Skilled in organizing and coordinating office administration to support organizational effectiveness in sales and customer service excellence. Thrives in a fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Operations Executive | EA | Accounts | HR
Jatania General Trading LLC
2022.11 - Current
- Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
- Creating Delivery Notes & Invoicing using Tally and Oracle (Tahweel) systems
- Paying vendors by scheduling paychecks and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance
- Management of the communication with the sales department and customers
- Monitoring and evaluation of all orders and sales processes as well as preparation of order reports
- Timekeeping, Paycheck Processing, Record Briefing, Employees Benefits and Staff Payroll
- Communicate with the higher management to prepare a strategy for operations to run efficiently
- Assist in developing long-term plans to achieve the goals and objectives which are already set
- Keeps a check on the performance of the operations of both internal service providers and external service providers
- Monitor the condition of the facility and keep a check on the environmental performance and give suggestions or approve funds or plans for spending
- To provide them with a work environment which is favorable for high work productivity
- Managed and supervised administrative functions to ensure all paperwork was processed efficiently
- Recommended and implemented programs and strategies to increase production
- Worked side-by-side with Sales Department on maintaining strong client relationships with building management
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Ensure filing systems are maintained and current and establish and monitor procedures for record keeping
- Ensure security, integrity, and confidentiality of data
- Process imports as well as export orders and the respective shipping processes with prioritization of different shipments
Operations Assistant | Visa Specialist
Pan Sky Corporate Services Provider
2020.10 - 2022.10
- Managed communications, scheduling regular meetings to discuss identified areas of potential improvement, and offering recommendations for the resolution
- Worked side-by-side with the Sales Department on maintaining strong client relationships with building management
- Actively generated ideas to maximize maintenance productivity
- Process all types of visas including employment visas, and residence visas for employees from A-Z procedure
- Assist the Government Relations Officer in immigration-related tasks
- Submit relevant documents periodically to the immigration/labor office concerning canceled / absconding employees and delete them from the company’s sponsorship list
- Liaise and work closely with the Human Resources Clerk to ensure that forms and formats for all transactions are correct and complete before submission
- Inform and update the company and employees’ records subject to renewal
- Carry out other relevant tasks and duties as assigned by the manager and the CEO
- Maintain and cultivate goodwill and good relationship with Government Departments
- Be up to date regarding any changes or amendments to the prevailing laws/rules/regulations, changes in forms/formats, and other procedures, and keep the Human Resources Department advised of such changes
- Organize and schedule meetings and appointments
- Partner with HR to maintain office policies as necessary
- Manage executives' schedules, calendars, and appointments
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
- Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing industry publications
- Ensure filing systems are maintained and current and establish and monitor procedures for record keeping
- Ensure security, integrity, and confidentiality of data
- Monitor and maintain office supplies inventory
Operations Assistant | Accounts
Ripple Effect General Trading
2015.11 - 2020.08
- Company Overview: (Fuzion caps)
- Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints
- Answer telephones, direct calls and take messages
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Complete and mail bills, contracts, policies, invoices, or checks using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases
- Monitoring and evaluation of all order issues
- Process imports as well as export orders and the respective shipping processes with prioritization of different shipments
- Cooperation with the finance department to resolve invoice and pricing issues
- Management of the communication with the sales department and customers
- Monitoring and evaluation of all orders and sales processes as well as preparation of order reports
- Organizing and storing paperwork, documents, and computer-based information
- Schedule staff’s visa, medical, coordinating with the PRO
- Collect all appropriate documentation necessary for visa and permits required to be processed
- Responding to staff queries on Visa/ Labor/ Passport related matters
- Ensure all visa, medical and labor permits are up to date and arrange timely renewal
- Assist in all general inquiries concerning labor and immigration matters of the staffs
- Time Keeping, Paycheck Processing, Record Briefing, Employees Benefits and Staff Payroll
- (Fuzion caps)
Administrative | Sales Executive | HR
Eco Yoga Sanctuary EST.
2014.02 - 2015.10
- Company Overview: (Yoga Studio)
- Providing administrative support to new or existing clients for inquiries, registrations, booking appointments and all aspects of the reception area
- Handling phone calls and answering emails
- Managing simultaneous events and maintaining calendars to ensure deadlines are met
- Creating monthly newsletters using Mailchimp
- Coordinating with all business partners, retailers, suppliers and media contacts; Scheduling classes, enrollments, appointments and encoding all class payments and purchases in the system
- Selling packages and memberships
- Handling retail sales and inventory
- Organizing all courses and workshops by communicating with instructors, making flyers, newsletters, and posters
- Promoting events in social media networks
- Adding or changing contents of the website via WordPress
- Doing monthly salary payroll for instructors
- Generating monthly sales reports
- Updating expense sheets and income statement
- (Yoga Studio)
Sales Executive
Lals Group of Companies
2013.04 - 2014.01
- Company Overview: (Fitness 360)
- Model and promote the mission, values, and guiding principles of the club through appropriate appearance, words and actions
- Engage in opportunities that positively impact the member experience
- Adhere to all operational excellence standards related to providing a great member experience
- Consistently look for opportunities to gain new members and elevate service levels
- Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc
- Develop relations within community and local small businesses by involving club in community events
- Drive membership sales at the club level
- Participate in community events to generate membership leads
- Enforce best practices to ensure that our members stay happy and thrilled with our services
- Build a network of contacts through prospecting and referrals
- Develop and maintain relationships with current members on a name to name basis
- Handle member complaints and resolve issues promptly
- Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals
- Reach and surpass monthly sales projections
- Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer
- Attend sales and training meetings, as necessary
- (Fitness 360)
Junior Programmer | Marketing Executive
Prestige Parking and Technologies INC.
2011.07 - 2013.01
- Assisting and Dispatching Personnel in their prospective tasks
- Encoding tasks online
- Order/Purchase items like cctv, dvr, etc
- Dealing with suppliers
- Directs the marketing of a company’s products or services
- Assisting customers and get the complete details of what they need about our products and services
- Attending meetings and site visit for prospective site expansion
- Handling marketing files and data’s
- Do the quotations and costing, letter of intent and emails for clients
- Assisting personnel in IT related matters especially in using Ubuntu
- Troubleshooting
- Installation of operating system (Windows and Ubuntu)
- Dispatching personnel in different sites
- Scheduling personnel
- Adding and deleting proximity cards inside the ELID software
Education
Bachelor of Science - Information Technology
ABE Internation College Business And Accountancy
Manila, Philippines05.2011
Skills
Operations Management
Operational Excellence
Operations Oversight
Team Leadership
Marketing
Labor Relations
Management
Customer Service
Employee Relations
Hiring and Onboarding
Administrative Management
Employee Scheduling
Sales Promotion
Qualifications Summary
A multi-tasking, adaptable, and service-oriented employee experienced in business operations and accounts support with 11 years of working in domestic and international positions. Detail-oriented and results-oriented with exceptional knowledge of business operations. Skilled in organizing and coordinating office administration to support organizational effectiveness in sales as well as customer service excellence. Thrives in a fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Personal Information
Date of Birth: 06/11/88
Training
- Philippine Long-Distance Telephone (PLDT), Sampaloc, Manila, Philippines, 11/01/10, 02/01/11, Customer Service and Technical support
- Bureau of Immigration (PROPERTY SECTION), Philippines, Purchasing/Inventory/Material & Warehouse Management
Timeline
Operations Executive | EA | Accounts | HR
Jatania General Trading LLC
2022.11 - Current
Operations Assistant | Visa Specialist
Pan Sky Corporate Services Provider
2020.10 - 2022.10
Operations Assistant | Accounts
Ripple Effect General Trading
2015.11 - 2020.08
Administrative | Sales Executive | HR
Eco Yoga Sanctuary EST.
2014.02 - 2015.10
Sales Executive
Lals Group of Companies
2013.04 - 2014.01
Junior Programmer | Marketing Executive
Prestige Parking and Technologies INC.
2011.07 - 2013.01
Bachelor of Science - Information Technology
ABE Internation College Business And Accountancy
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