KRISTINE NANLONG
Summary
Highly accomplished and competent professional with a strong interest and a well-rounded, current education. Passionate about continuous learning and possesses exceptional problem-solving skills. Driven to succeed, dedicated to working hard with diligence, loyalty, and professionalism. Known for strong communication skills, excels in office management, HR administrative support, and diary management.
Overview
19
19
years of professional experience
Work History
Human Resources Manager
Barnes International Realty
12.2024 - Current
- Company Overview: https://www.barnes-international.com
- Oversee recruitment and hiring processes, from finding candidates and conducting interviews to onboarding new hires
- Manage all legal paperwork for employees, including visas, insurance, and RERA cards for brokers
- Handle attendance management, payroll processing, and preparation of payslips
- Manage employee relations, including resolving conflicts, disciplinary actions, and performance management
- Manage and draft all referral and internal agreements
- Oversee and implement compensation and benefits policies, ensuring they comply with UAE labour laws
- Stay updated on industry trends and employment laws, especially in the real estate sector, to ensure compliance and best practices
- Work with senior management on strategic workforce planning and organizational development
- Manage HR systems and databases to keep HR data accurate and up to date
- Create a positive and inclusive workplace culture that encourages employee engagement and retention
- Help improve operational methods for various departments to enhance overall efficiency
- Distribution of leads in a timely manner and maintaining the leads sheet including weekly update of leads
- Maintenance in pipedrive of lost leads (removal from agent's pipelines)
- Organising and coordination of events for the International team
- Maintaining the google drive for the international team
- In charge of office stationaries and pantry items stocks maintenance
- In charge of operation and maintenance including basic troubleshooting of the office equipment such as photocopiers, printers, desktops, biometric machines, company laptops, mobile phones, sim cards, parking access cards
- Reporting directly to CEO for sales related admin tasks and Managing Partner for HR /Admin tasks
- Handling sales related admin tasks such as: assist agents in the completion of real estate-related forms (Forms A, B, and I, etc.), follow up with agents for deal documents, details as necessary, agency registration with developers, agency agreements filing, create and manage spreadsheets for the sales team and management and any other task required by the CEO
- Handling HR/Admin related tasks such as: scheduling appointments, maintaining an events calendar, and sending internal office reminders and birthday greetings, assist with all HR-related inquiries or requests, enrollment of employees into the group medical health insurance, create, maintain and update confidential HR records for employee files, attendance tracking, leave records maintenance, schedule applicants for interviews and once successful, arrange the offer letter, gather the joining documents, also in charge of induction of new staff such as manage the email creation, handover of company mobile and sim, laptop, and access cards, enrollment in biometrics, liaise and collaborate with PRO and assist in processing visas for new employees and renewal for current employees
- Offboarding Process - Manage any staff departures procedures, ensuring processes align with company policies
- Act as Accounts Assistant and in charge of duties such as: reconcile invoices and identify discrepancies to prepare submission for reimbursements, compile and submit reimbursement claims on behalf of the employees, send tax invoices to developers for commission claims and process, following up on pending and unpaid commissions from the developers, processing expense requests from the PRO and reconciling receipts and transactions for visa processing etc, liaising with third-party providers, clients, and suppliers, maintain report of the office expenses, able to balance account and petty cash, coordinate unpaid bills to the accounts for payments, in charge of company utility bills payments such as Etisalat (company postpaid account, Techem, etc), basic filing and documentation
- Https://www.barnes-international.com
Office Manager
Barnes International Realty
06.2023 - Current
- Company Overview: https://www.barnes-international.com
- Supervising and coordinating day-to-day activities, such as handing correspondence, managing files, and organizing documents
- Ensuring office procedures and building protocols are followed consistently across different departments
- Ensuring adherence to company policies, procedures, and regulatory requirements related to office operations
- Managing the physical office space, including maintenance, cleanliness, and arrangement for optimal functionality
- Liaising with facility maintenance vendors to address repairs, improvements, and other facility related needs
- Monitoring office supplies inventory and restocking as necessary to support uninterrupted operations
- Keeping track of equipment and ensuring the availability of necessary tools for employees
- Providing administrative assistance and support to various departments as needed
- Acting as a central point of contact for employees, addressing inquiries, and resolving office-related issues
- Point of contact for all activities related to off-plan projects, including briefings and listings
- Oversee the updating of all developer contracts
- Assisting in managing the office budget, tracking expenses, and identifying cost-saving opportunities
- Collaborating with finance and accounting departments to ensure accurate financial record keeping
- Facilitating internal communication by disseminating important announcements, updates, and information to staff
- Managing external communications with clients, partners, and vendors as necessary
- Planning and organizing company events, meetings, conferences, and gatherings
- Handling event logistics, such as venue booking, catering, and materials preparation
- Assist with HR duties that include posting job ads
- Maintain proper employee records
- Update HR database (e.g
- New hires, separations, vacation and sick leaves)
- Assist in payroll preparation by providing relevant data, e.g
- Absences and leaves
- Prepare paperwork for HR policies and procedures
- Process employee requests
- Collaborate with the Head of Recruitment to post job ads on careers pages and process incoming résumés
- Assist with orientation/induction for new employees by sharing onboarding packages and explaining company policies
- Preparing company documents as required - Google Forms, NOC's, Google Sheets, etc
- Filling out Legal Forms when required
- Use the Trakheesi system to apply for/cancel broker cards
- Liaise with PRO for Visa applications, cancellations, etc
- Liaise with insurance company for additions, deletions and renewal of company policy
- Document control and record keeping
- Maintain soft and hard copy files on all members of staff
- Liaise with vendors and suppliers for any maintenance or office supplies required
- Perform any additional responsibilities as requested or assigned
- Https://www.barnes-international.com
HR & Admin Executive
LuxuryProperty.com
07.2022 - 05.2023
Administrative Officer
Manzel Real Estate Brokers
10.2020 - 06.2022
Executive Assistant / HR In Charge
Elysian Real Estate Broker LLC
04.2017 - 08.2020
- Create, maintain and update confidential HR records for employee files
- Maintain Leave Forms and Absence records
- Organizing induction ceremonies for new staff
- Manage any staff departures procedures, ensuring processes align with company policies
- Liaising closely with the company PRO for paperworks relating to Employment & Residency visa sponsorships for employees
- Enrollment of employees into the Group Medical insurance
- Issue company letters /certificates /memo as per company policy
- Assist the Sales and Leasing Manager on handling the recruitment process such as: Reviewed CVs, scheduled and organized interviews for staff employment
- Maintained the HR database and all employee records and files
- Prepared notices and advertisements for vacant posts
- Obtained and completed all necessary documentation for appointment of new staff; prepared contract of employment and documentation of associated paperwork for the new staff
- Informed unsuccessful candidates
- Assisting International Team agents with paper work and filing
- Maintaining file on all reservations and exchanges of properties
- Maintaining file on all International team agreements
- Maintaining TCR records
- Assisting agents from the International team with miscellaneous tasks and events
- Preparing weekly, monthly and quarterly and annual reports and updates
- Coordination with internal departments and developers
Client Relations Manager
Elysian Real Estate Broker LLC
03.2015 - 03.2017
- Handled leads/inquiries from clients (via phone or email) and assigned them to area-designated agents
- Follow up calls to clients whether they have been assisted regarding their property requirements
- Handled customer complaints
- Ensured that all complaints are logged and ensured that all relevant data/documents are held and maintained
- Identified and researched customer issues using available data / database to understand customer requirement and provided business solutions
- Kept Management informed by sending weekly sales transaction report to assist in sales progression
- Ensured all client calls / emails (enquiries and request) are attended to as per customer service practices and quality standards; followed-up with customers on regular basis
- Assisted the listings administrators on advertising property availabilities in portals such as dubizzle, propertyfinder, justproperty and justrentals
- Backup support on property listings and contract preparations
- Assist the Sales and Leasing Manager on handling the recruitment process such as: Reviewed CVs and scheduled and organized interviews for staff employment
- Maintained the HR database and all employee records and files
- Prepared notices and advertisements for vacant posts
- Obtained and completed all necessary documentation for appointment of new staff; prepared contract of employment and documentation of associated paperwork for the new staff
- Informed unsuccessful candidates
- Organizing induction ceremonies for new staff
- Introduced and maintained Leave Record Database
Client Relations Manager / HR and Admin Assistant
Forest Real Estate LLC
09.2013 - 01.2015
Front Office Executive / Executive Secretary
iCT Health FZ LLC
12.2011 - 08.2013
Call Center Agent
Teletech Customer Care Management Inc
03.2011 - 10.2011
Call Center Agent
Advanced Contact Solutions Inc.
03.2008 - 02.2011
Cabin Crew/Flight Attendant
Emirates Airlines
12.2006 - 04.2007
Admin Assistant cum Receptionist
Deloitte & Touche
05.2006 - 09.2006
Education
Bachelor of Science - Mass Communication
University of Batangas
03.2003
Skills
- Excellent team player
- Adaptable to challenging work environment
- Excellent customer service orientation
- Self-starter
- Independent
- Efficient Organizational Skills
- Multi-tasking skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- AVAYA
- GreytHR
- Infinigent
- Biometrics Application (ZKT Eco)
- Cloud Computing Software (OneDrive, Google Drive, Dropbox)
- Real Estate Applications (Property Finder, Dubizzle, Bayut)
- Operating Systems (Android, Windows, iOS, macOS)
Personal Information
- Date of Birth: 12/30/82
- Nationality: Filipino
- Visa Status: Employment Visa
Profile Snapshot
https://www.linkedin.com/in/knanlong
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Human Resources Manager
Barnes International Realty
12.2024 - Current
Office Manager
Barnes International Realty
06.2023 - Current
HR & Admin Executive
LuxuryProperty.com
07.2022 - 05.2023
Administrative Officer
Manzel Real Estate Brokers
10.2020 - 06.2022
Executive Assistant / HR In Charge
Elysian Real Estate Broker LLC
04.2017 - 08.2020
Client Relations Manager
Elysian Real Estate Broker LLC
03.2015 - 03.2017
Client Relations Manager / HR and Admin Assistant
Forest Real Estate LLC
09.2013 - 01.2015
Front Office Executive / Executive Secretary
iCT Health FZ LLC
12.2011 - 08.2013
Call Center Agent
Teletech Customer Care Management Inc
03.2011 - 10.2011
Call Center Agent
Advanced Contact Solutions Inc.
03.2008 - 02.2011
Cabin Crew/Flight Attendant
Emirates Airlines
12.2006 - 04.2007
Admin Assistant cum Receptionist
Deloitte & Touche
05.2006 - 09.2006
Bachelor of Science - Mass Communication
University of Batangas
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