Kristine Shyra O. Riocasa
DUBAI
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
11
11
years of professional experience
Work History
Receptionist/Customer Service Cashier
Blue Tree Clinics
Dubai
07.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Scheduled patient appointments using an electronic appointment system.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Maintained accurate records of patient visits and billing information.
- Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling ay patient request and calling to confirm appointment times.
Admin/ Billing Executive
Healthbay Clinic
Dubai
03.2021 - Current
- Responsible in checking in the patient in our electronic system
- Responsible in registering the patient with correct details and saying the patients insurance card and emirates id as required by the government
- Booking for future appointments
- Direct patients accordingly by providing clear instructions where to go for their appointments, procedure, billing and etc
- Assures patients settle their bill at the cashier before leaving the premises
- Should provide correct information in regards with patients insurance card if it's direct billing, pay and claim and limit for each visit
- Handles all payment's received for daily transactions in the clinic.Prepares daily internal report for insurance claim
- Reconciles all transactions with the accounts department daily
- Assures the patient's insurance card is valid and accepted for direct billing in the facility
- Ensures all insurance claim form are filled properly.Make sure the patient is charged according with all the services availed on that visit
Call Center Agent
Healthbay Clinic
Dubai
09.2016 - 03.2021
- Responsible in answering calls promptly and providing correct solution to every phone call
- Responsible t screen the callers by providing various questions and acknowledgement of the query
- Expected to send email or note to corresponding department or person for the patients concerns
- Responsible for booking appointments as requested but the patient
- Manage large amount of inbound and outbound calls in timely manner
- Communicate effectively and professionally with patients, teammates, healthcare professionals and sales team
Accountant
RD Pawnshop
Legazpi City
11.2013 - 02.2016
- Processing tax payments and return
- Review monthly financial statements
- Review Submitted cash flows
- Prepare Daily journal voucher, check voucher and check voucher
- Ensure timely bank payments
- Audit financial transactions and documents
Education
Bachelor of Management and Accountancy -
Divine Word College of Legazpi
01.2010
Skills
- Healthcare experience
- Strong customer service
- Excellent written and verbal communication skills
- Time management
- Scheduling appointments
- Telephone skills
Timeline
Receptionist/Customer Service Cashier
Blue Tree Clinics
07.2023 - Current
Admin/ Billing Executive
Healthbay Clinic
03.2021 - Current
Call Center Agent
Healthbay Clinic
09.2016 - 03.2021
Accountant
RD Pawnshop
11.2013 - 02.2016
Bachelor of Management and Accountancy -
Divine Word College of Legazpi