KRISTINE JOY CUNANAN
Dubai ,United Arab Emirates
Summary
Detail-oriented professional with expertise in minute taking, letter writing, risk assessment, and schedule management. Demonstrates strong analytical thinking skills to effectively manage tasks and ensure organisational efficiency. Committed to leveraging skills to support team objectives and drive continuous improvement within the workplace.
Offering strong organisational skills and proactive approach to managing tasks and schedules. Knowledgeable about prioritising workloads, handling confidential information, and communicating effectively with diverse teams.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
1
1
Certificate
Work History
Executive PA to the Executive Director
SERCO MIDDLE EAST
Abu Dhabi, UAE
01.2020 - 01.2025
- Managing complex and changing diaries, including scheduling, negotiating appointments and meetings and organizing associated and supporting documentation
- Coordination of meetings by organizing and collating meeting agendas
- Managed confidential documents, ensuring secure storage and accessibility.
- Provides confidential minute taking and distribution and coordinating follow up actions
- Preparation of correspondence, briefing packs, reports and papers as and when requested
- Provides high-level admin support to Executive Leadership Team
- Coordinates with management team and collates monthly and annual report
- Handled high-pressure situations with ease for seamless operation.
- Coordinated international travel arrangements to facilitate smooth business trips.
- Manages Petty Cash and office expenses
- Prepared reports and presentations in line with company standards, aiding effective communication.
- Arranged supplies, documents and spaces for meetings.
- Organised professional meetings with internal and external stakeholders.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Scheduled meetings, conferences and appointments.
FM SENIOR ADMINISTRATOR– ZAYED UNIVERSITY
SERCO MIDDLE EAST
Abu Dhabi, UAE
04.2018 - 01.2020
- Coordinates with management team and collates monthly and annual report
- Facilitated smooth running of company events with careful planning and coordination.
- Responds to general inquiries and coordinates with the management team as needed
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Undertaken complex diary management for busy executives
- Prepares Life Cycle documents and tracker
- Tracked expenses in SAP and met budget targets
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Submits client invoices with supporting documents
- Wrote business correspondence and technical letters.
- Supervised administrative work in office and set goals for staff
- Created expense reports with matching receipts
FM Administration Coordinator– NEW YORK UNIVERSITY ABU DHABI
SERCO MIDDLE EAST
Abu Dhabi, UAE
05.2014 - 04.2018
- Prepares LPO for materials needed in store, chemicals, etc
- Using SAP system
- Reported and advised on contractual issues pre and post contract
- Ensuring contracts and equivalent written arrangements met the outcomes required, together with clear criteria relating to costs, quality assurance, and service standards
- Responsible for reviewing all material/supply requests and compare it with project budget and project schedules
- Responsible in preparing purchase orders for required materials, supplies, or services and ensuring timely delivery and in accordance with project requirements
- Procures different kinds of commodities; pantry supplies, stationeries, consumable, spare parts, electronic equipment, etc…
- Prepares quotation as requested by technical team, variation etc
- Process trips/expenses and other finance related report using SAP
- Coordinates with management team and collates monthly and annual report in absence of Senior Administrator
- Assists Estates Manager in preparing reports related to Facilities Management of NYUAD
- Collates service reports from specialist sub-contractors related to MEP and ensure to have hard and soft copy
- Assists HR advisor in keeping personal record, tracking holidays and sick leave of the employees
- Weekly reporting of Energy Consumption, Water reading, Chilled water Delta T
- Responds to general inquiries and coordinates with the management team as needed
- Creates daily report i.e Chilled water temperatures, and Chilled water Delta T monitoring
- CSR champion and committee in employee welfare
- Receives documents from clients and specialist sub-contractors, prepares soft copies and ensure its properly managed
- Document controlling and office management
- Prepares Transmittal for all deliverables and technical evaluations
- Updating of comments/response from/to Client, Sub-Contracts and Certifying Agency
- Coordinates to third parties i.e vendors/consultants
- Perform and carry out other duties as instructed / directed by superiors
ADMINISTRATION COORDINATOR to the FM&T Director– Abu Dhabi Executive Office
SERCO MIDDLE EAST
Abu Dhabi, UAE
03.2013 - 05.2014
- Provides admin support to the FM&T Director and Operations Director i.e collating reports from contract managers and deliver it to the Directors
- Supports Senior HR advisor in implementation and monitoring the Performance development
- Coordinates with the contract administrators to ensure certain updates and procedures from Exec office are being met
- Manages FM&T Director’s diary and other admin support
- Arranges meetings and site visits for FM&T Director
- Arranges travels and hotel bookings for Directors and HRBP
- Assists HRBP on the trainings, send invites and collate the names of attendees who accepted
- Arrange Induction Programme for new joiners as advised by HRBP
- Arrange IT equipment (Laptop, Phone, BC, access cards etc) and other Office assets for new joiners
- Raising PO for office stationeries and trips/expenses using SAP
- Attends monthly managers meeting to take minutes and actions
- Coordinates with contract admins within Abu Dhabi FM and Qatar contract for CSR related
- Arrange meetings and internal events and ensure that materials needed are provided and well-coordinated
- Handling office management i.e decorations for some occasions, ensure that office and boardroom is tidy and presentable
- Manages the petty cash and expenses of the Exec office
TEAM COORDINATOR cum ADMIN OFFICER
BROWNBOOK PUBLISHING FZ LLC.
DIFC, UAE
06.2012 - 02.2013
- To process inquires by phone, fax, email and personal visits in relation to company business
- Arrange meetings of the Publisher and the clients
- Served as main point of contact for team members, addressing queries and concerns.
- Point of contact for new joiners for the processing of visa and chase the documents needed
- Orders menu for the internal and external company events
- To solve problems by liaising with the other staff and the customer
- Assigned in logistics, dispatching and receiving shipments
- Arranges parcels and package to be couriered locally and internationally
- Assigned to take minutes of meeting monthly
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork
GUEST RELATIONS OFFICER Cum SALES COORDINATOR
AL FUTTAIM AUTOMALL
Deira, UAE
07.2010 - 06.2012
- Handling incoming queries via telephone calls
- Take messages and information and relay it properly to concerned person
- Meet & greet customers, welcoming with warm smile
- Attends customer queries if SE is not available and provides basic information regarding vehicles
- Maintains reception tidy & offers refreshment
- Orders stationeries and other office supplies
- Prepares LPO/INVOICES if required
- Sends or receives email through Outlook
- Generates daily Live Orders through SAP
- Updates vehicle specifications from SAP and save it to common drive
- Invoicing cars before delivery
- Assigned to do stock movement
- Arrange drivers to move vehicle from branch to other branch
- Generates report every morning regarding Sales target versus vehicle invoiced of SE
- Handles Web enquiries and assign it to Branch Manager
- Follow up calls to customers if SE did not callback regarding queries about used cars
BANK CASHIER/TELLER
CORFARM Rural Bank
Tarlac City
05.2009 - 05.2010
- Encodes deposit to the system
- Receives deposit from client or field collectors
- Checks Field Collector’s expenses before endorse it to the OIC
- Encodes Field collectors’ expenses and transportation
- Presents Field Collectors transportation allowances
- Computes expenses(office supplies) and Field Collectors allowances and present it to the manager
- Does Cashier’s reports weekly
CUSTOMER SERVICE EXECUTIVE
DIGITEL MOBILE PHILS. Inc./SUNCELLULAR
Quezon City
03.2008 - 04.2009
- Entertains clients who wants to inquire about our products
- Answers phone calls and connect them to concerned
- Encodes to the system the new subscribers availed postpaid or prepaid plans
- Assigned in cashiering, receives payment(such as postpaid or prepaid) products
- Doing inventory at the beginning and endorsed it to the cashier assigned for the day
- Doing Collection summary report at the end of the day
- Assigned to do daily collection report
- Attends seminars and training for knowledge enhancement about products
- Receives postpaid application and escalate it to Approval Officer of the day for approval
Education
Bachelor of Science - Business Administration, MAJOR IN MANAGEMENT
Central Institute of Technology Colleges
Tarlac, PhilippinesTimeline
Executive PA to the Executive Director
SERCO MIDDLE EAST
01.2020 - 01.2025
FM SENIOR ADMINISTRATOR– ZAYED UNIVERSITY
SERCO MIDDLE EAST
04.2018 - 01.2020
FM Administration Coordinator– NEW YORK UNIVERSITY ABU DHABI
SERCO MIDDLE EAST
05.2014 - 04.2018
ADMINISTRATION COORDINATOR to the FM&T Director– Abu Dhabi Executive Office
SERCO MIDDLE EAST
03.2013 - 05.2014
TEAM COORDINATOR cum ADMIN OFFICER
BROWNBOOK PUBLISHING FZ LLC.
06.2012 - 02.2013
GUEST RELATIONS OFFICER Cum SALES COORDINATOR
AL FUTTAIM AUTOMALL
07.2010 - 06.2012
BANK CASHIER/TELLER
CORFARM Rural Bank
05.2009 - 05.2010
CUSTOMER SERVICE EXECUTIVE
DIGITEL MOBILE PHILS. Inc./SUNCELLULAR
03.2008 - 04.2009
Bachelor of Science - Business Administration, MAJOR IN MANAGEMENT
Central Institute of Technology Colleges
Skills
- Minute taking
- Letter writing
- Risk Assessment
- Schedule management
- Analytical-thinking
- Ethical decision making
- Strategic planning
- Digital filing systems
- Strategic thinking
- Dealing with complexity
- Presentation creation
Languages
English
Tagalog
Certification
Yellow Belt Certified
Project Management
Train the Trainer
IOSH Managing Safely
Custom
2185130
Personal Information
- Height: 5'6"
- Citizenship: Filipino
- Date of birth: 01/20/87
- Religion: Christian
- Visa status: Employment
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