Kristine Ivy Landicho

Commercial & Sales Support

• Supporting commercial and sales teams by preparing quotations, validating pricing, and ensuring accurate and timely issuance of sales documents.
• Managing CRM data with high accuracy, maintaining updated customer profiles, sales pipelines, and order histories.
• Support onboarding process by introducing and training users on Commercial systems in use.

Customer Relationship Management

• Act as primary point of contact for customer inquiries, providing prompt responses, order updates, and issue resolution.
• Build and maintain strong relationships with key accounts through consistent communication and service excellence.
• Resolve customer issues in coordination with internal teams, ensuring high satisfaction and minimal escalations.

Order Management & Logistics Coordination

• Process and validate customer orders, ensuring accuracy in PO/SO entry and alignment with product availability.
• Coordinate with Customer Service team to monitor delivery progress and address delays proactively.
• Trace order status and shipment timelines, providing customers and sales teams with regular updates and delivery summaries.

Financial & Administrative Coordination

• Assist Finance team with billing accuracy, credit notes, and payment follow-ups.
• Ensure that pricing, discounts, and customer terms were correctly applied and regularly updated.

Cross-Functional Collaboration

• Work closely with Sales, Finance, Customer Service, and Marketing teams to ensure smooth commercial operations.
• Contribute to cross-functional meetings by providing updates on orders, customer status, and commercial activities.
• Coordinate with Lab team to ensure timely escalation of sample requests to meet required client submissions.
• Perform all other related tasks such as handling daily routine queries/requests of both clients and other divisions.
• Performs wide range of administrative and office support activities for department.

• Performed wide range of administrative and office support activities for department managers to facilitate.
• Efficiently assisted daily operation of company.
• Act as Travel Coordinator (handling hotel bookings, ticket bookings and visa applications through hotels)
• Handled daily shipments and couriers.
• Maintained electronic and hard copy filing system.
• Resolved administrative problems and enquiries.
• Prepared and modified all necessary documents including correspondence, reports, drafts, memos and email.
• Maintained office supply inventories.
• Coordinated maintenance of office equipments and machines.
• Screened telephone calls, inquiries and requests.
• Maintained confidential information of office-related information.

• Act as Directors’ first point of contact with people from inside and outside organization.
• Responsible for editing / formatting schools’ applications.
• Assisted HR Department and Directors in initial / screening interviews of applicants.
• Handled travel requirements and arranging and preparing necessary details / information for new staffs.
• Assisted Directors and trainers in ordering books and other resources required for schools.
• Assisted with negotiations for space contracts & book event space, arrange food & beverage, make travel arrangements, order event signs.
• Maintained and updated filing, inventory, mailing, and database systems, either manually or using computer.
• Screening telephone calls, inquiries and requests, and handle them when appropriate.
• Produce documents, briefing papers, reports and presentations, carry out background research and present findings into subjects Directors are dealing with.
• Maintained records / log sheets of all files and documents in Operations / Administrations Department.
• Act as IT Purchasing Committee from Abu Dhabi office.
• Assigned as one of SSAT film crew.
• Review incoming email, faxes and letters.
• Maintained confidential information of office related information.
• Regularly stand in for manager, making decisions and delegating work to others in manager's absence.
• Assist Directors with personal errands, including processing personal documents, etc.
• Perform other duties assigned by officers.

• Supported teachers in teaching strategies, language development, and creating positive learning environment.
• Assisted teachers in behaviour management.
• Assisted teachers in preparing materials for classroom activities.
• Supervised and assisted students, individually or in groups in every lesson or in every class activity to develop and improve their learning skills.
• Motivated low ability students through finding effective solutions with local teachers.
• Sharing ideas and motivating teachers to improve pedagogy.
• Maintained awareness of school’s progress in terms of meeting KPIs
• Provide clerical assistance as necessary.
• Maintained professional relationships with local staff (Administration) and maintained effective communication with advisors and Lead advisors.
• Undertake such other duties related to work of school.
• Attended training as and when required.
• Performed other related reasonable duties as requested by Lead Advisor.

• · Assisted Directors & General Manager in their day-to-day activities such as communication with hotels for group rates, enquiries, appointments, prepare and maintain files and records, etc.
• Assisted President of company in absence of assistant.
• Coordinated hiring activities for HR Department.
• Handled travel requirements of clients/guests and prepared their itineraries.
• In-charged in preparation of Familiarization Tours of major agency partners in Moscow, Europe, and Other Markets. (Preparation of itinerary for Familiarization Tours includes reservation of rooms, hotels to be visited, safaris, & other excursions.)
• Maintained and updated filing, inventory, mailing, and database systems, either manually or using computer.
• Created Excel spreadsheet for preparing weekly progress reports.
• Maintained records and generate appropriate reports.
• Ensured timely submission and completeness of reports.
• Maintained muster roll / daily attendance of employees.
• Routine office works like drafting letters, typing and filing.
• Accommodated and assisted incoming visitors.
• Handled all types of phone calls. Screened incoming calls such as customers, suppliers, subordinates, peers and superiors, personal calls as well as unidentified calls. Transfer and reroute callers to different departments. Made outgoing calls, transmitted message and obtained information for person of contact.
• Handled / sorted mails into priority – airmail, registered, insured, certified, and first-class mail, which are dispatched by messengers to specific departments or individuals.
• Maintained confidential information of office related information.
• Perform other duties assigned by officers.

• In-charged of Quality Assurance inspection of electronic (Computer) base documents and data through:

- sectionalized checking and electronic validation

- viewing output files with HTML, SGML, PDF

• Ensured compliance of every end product / data to standard specifications set by client.
• Ensured all quality ISO 9002 standards and requirements are met and complied with every submission to end client.
• Chosen as one of members of Quality Assurance Investigation Group (QAIG) and assigned in conducting investigation whenever there’s feedback from client.
• Responsible for leading and monitoring work activities of subordinates in accordance with company’s productivity and accuracy standards and schedules.
• Reviewed, disseminated and maintained project instructions, communications, faxes, and e-mails.
• Recommended cost-effective changes in procedures based on evaluation during implementation.
• Investigated client feedback and discusses it with Quality Inspectors.
• Reviewed files, records, and other documents to obtain information to respond to requests.
• Act as back up of Quality Shift Supervisor.
• Ensured cleanliness and orderliness in work area.

• Handled personnel, purchasing, corporate matters, office management and administrative task.
• Handled actual reports, makes timely, accurate daily, weekly, and monthly work activities of sub-contractors.
• Opened, sorted and route incoming mail, answered correspondence, and prepared outgoing mail.
• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
• Organised office routines such as filing, recording, handling incoming and outgoing phone calls.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Organised appointments for possible business meetings.
• Ensured timely submission and completeness of reports.
• Reported directly to President.

• Handled documents by cleaning scanning drawings using Photoshop application.
• Upgraded office filing system.
• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
• Ensured processing, distributing and filing of all incoming and outgoing documents as per document and data control procedure.
• Updated & reported of details job.
• General correspondence.