Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristoffer Caumban

Dubai

Summary

Accomplished business analyst with over 14 years of expertise in customer service within logistics sector, including 7 years as QHSE Coordinator. Proficient in executing comprehensive requirement analysis to establish administrative frameworks, directing client onboarding processes, and supervising project documentation. Expert in orchestrating cross-functional teams, managing logistical and IT setup initiatives, and ensuring adherence to relevant regulations.

Overview

16
16
years of professional experience

Work History

Business Analyst

DSV Contract Logistics
Dubai
04.2023 - Current
  • Conduct a detailed requirement analysis to understand client needs, project scope, and develop corresponding administrative frameworks to support execution.
  • Develop, document, and maintain project plans, timelines, and milestones for new client onboarding, ensuring administrative clarity and accessibility.
  • Coordinate with cross-functional teams to set up physical facilities, managing logistical and administrative tasks to ensure they meet client specifications and operational standards.
  • Oversee the installation and configuration of IT infrastructure, managing documentation, and providing administrative support to ensure smooth integration.
  • Act as a liaison between clients and internal teams, managing communication channels and documentation to ensure alignment on project objectives.
  • Monitor project progress, maintain risk registers, and coordinate administrative mitigation strategies to ensure timely delivery.
  • Schedule and lead regular status meetings with stakeholders, preparing detailed agendas, and distributing action items post-meeting.
  • Ensure compliance with all relevant regulations and standards throughout the implementation process, maintaining up-to-date documentation and records.
  • Perform post-implementation reviews, compiling data and documentation to assess project success, and identify areas for administrative improvement.
  • Perform key administrative tasks related to project implementation, such as scheduling meetings, managing client communication, and tracking milestones.
  • Complete multiple onboarding projects, delivering within budget and timelines, by ensuring effective administrative and operational oversight.
  • Implement process improvements that enhance operational efficiency, documenting changes, and tracking the administrative impact on client satisfaction.
  • Analyze post-implementation data, compiling reports to continuously improve onboarding processes, and reduce project timelines.
  • Collaborate with departments to identify opportunities for process automation, handling administrative setup, and configuration.
  • Monitor the impact of automation initiatives on departmental performance, providing administrative support for adjustments as needed.
  • Maintain existing PowerApps solutions, manage documentation, and identify areas for administrative improvement.
  • Project Highlights:
  • WareCon Billing App - A financial management tool for recording costs and sales, with comprehensive billing features, and Power BI integration for P&L tracking and monthly revenue insights.
  • Road and Transport App - Records all booking requests and estimates potential revenue or costs.
  • DocuFlow App - An internal tool for data entry and tracking of document requests for processing in Dubai Customs.
  • IB/OB Checklist App - A tool for managing inbound and outbound shipment checklists in the warehouse.
  • MHE Checklist App - Tracks and logs the utilization of Material Handling Equipment (MHE) operators.
  • 5S Checklist & Audit App - Records issues and solutions for continuous improvement using the 5S methodology.
  • Order Processing Tool App - Allows customers to place orders, and extracts data to create connections in the Warehouse Management System (WMS).
  • VAS Productivity Tool App - Records team productivity by tracking completion rates against required manpower.

QHSE Coordinator

DSV Contract Logistics
Dubai
06.2016 - 04.2023
  • Evaluate the quality of warehouse activities, such as receiving, shipping, loading, unloading, and inventory functions, ensuring compliance with SOPs and safety standards through thorough documentation and reporting.
  • Analyze data in the Warehouse Management System (WMS) to ensure entry accuracy, conducting regular audits, and verifications of SKUs, expiry dates, and quantities to align with documentation.
  • Maintain and enforce strict adherence to QMS, HACCP, GDP, and HSE standards among warehouse personnel, coordinating regular compliance audits, and documentation updates.
  • Conduct routine inventory checks in both the system and physical warehouses, optimizing storage spaces, and ensuring accurate stock levels through administrative tracking and reports.
  • Prepare and submit detailed monthly management reports, perform onsite inspections, and collaborate with teams to resolve discrepancies and implement corrective actions.
  • Support and follow up on inspection reports, coordinating with area supervisors and site managers to ensure timely action, and compliance with safety and quality standards.
  • Perform root cause analysis, and coordinate the implementation of corrective and preventive actions for Quality and HSE-related issues, maintaining detailed records for compliance and audit purposes.
  • Ensure quality and safety observation data are accurately recorded, updated in trackers, and followed up for closure, overseeing the loading and offloading processes to ensure compliance with safety protocols.
  • Prepare training materials and conduct workshops for stakeholders, ensuring a comprehensive understanding of QHSE standards and warehouse processes.
  • Project Highlights:
  • FM Service App - Enables staff to raise tickets for facility issues, which are then addressed by the FM team.
  • Fire Warden App - Provides a list of fire wardens within the facility for easy identification in case of an emergency, updated annually based on training.
  • First Aider App - Provides a list of first aiders within the facility for easy identification if first aid is required, updated annually based on training.
  • DG Handler App - Manages and tracks handlers of dangerous goods within the facility.
  • MHE Operator Tracker App - Records all internal and external operators within the facility, providing details like RTA licenses, and training certificates. Linked to the MHE Checklist App.

Logistics Coordinator

DSV Contract Logistics
Dubai
11.2013 - 05.2016
  • Coordinated shipping schedules to ensure the timely delivery of goods.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Analyzed logistical challenges and developed strategic solutions for operations.
  • Facilitated training sessions for new team members on logistics procedures.
  • Managed inventory levels to optimize warehouse operations and reduce delays.
  • Collaborated with vendors to maintain effective supply chain communication.
  • Oversaw shipment tracking processes to ensure accurate order fulfillment.
  • Implemented process improvements to enhance logistics efficiency and workflow.

Sales Supervisor

Mashreq Bank
Dubai
03.2013 - 08.2013
  • Established and developed, maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products and services.
  • Make telephone calls, in-person visits, and presentations to existing and prospective customers.
  • Expedite the resolution of customer problems and complaints.
  • Identifies advantages and compares the organization's products and services.
  • Supervised sales team to achieve high customer satisfaction and service standards.

Customer Service Representative

JP Morgan Chase Bank
Taguig
01.2010 - 03.2013
  • Reduced call time by nearly 20% and exceeded daily service KPIs by up to 25%.
  • Answering incoming calls from customers, and making outgoing calls to resolve issues or provide information.
  • Assisting customers with their inquiries, complaints, and providing product or service information.
  • Educating customers about the company's products, services, promotions, and policies.
  • Gathering customer feedback, and reporting it to the relevant departments for service improvement.
  • Calming irate customers, and resolving their issues with patience and professionalism.

Education

High School - Secondary

International Philippine School
Riyadh, Saudi Arabia

Bachelor of Science - Information Technology

Adventist University of the Philippines
Sta Rosa, Laguna, Philippines

Skills

  • Data analysis and automation
  • Advanced Excel skills
  • Pivot table creation
  • Interactive dashboard design
  • Power Query expertise
  • SQL proficiency
  • Microsoft Office Suite
  • Word processing skills
  • Presentation development
  • Visio diagramming
  • Access database management
  • Power Platform applications
  • Power Apps development
  • Power Automate workflows
  • Power BI reporting
  • Dataverse management
  • Collaboration and document management
  • SharePoint utilization
  • Supply chain management strategies
  • Warehouse management systems (WMS)
  • Infor software knowledge
  • Cargo WRITE proficiency
  • Effective priority management
  • Professional presence
  • Complex systems understanding
  • IT capabilities enhancement
  • Flexibility and adaptability
  • Attention to detail
  • Key issue identification
  • Dynamic environment navigation
  • Communication skills development
  • Report writing expertise
  • Cultural awareness training
  • Confidentiality maintenance
  • Independent working ability
  • time management under pressure
  • Resourcefulness in problem-solving
  • Proactive teamwork involvement

Timeline

Business Analyst

DSV Contract Logistics
04.2023 - Current

QHSE Coordinator

DSV Contract Logistics
06.2016 - 04.2023

Logistics Coordinator

DSV Contract Logistics
11.2013 - 05.2016

Sales Supervisor

Mashreq Bank
03.2013 - 08.2013

Customer Service Representative

JP Morgan Chase Bank
01.2010 - 03.2013

High School - Secondary

International Philippine School

Bachelor of Science - Information Technology

Adventist University of the Philippines

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Kristoffer Caumban