Kristy Anne Avila
Satwa
Summary
Career Objective
To carry out the responsibilities of a demanding role with integrity and excellence, meet the company’s standards and accomplish organizational goals which will allow my potential to be maximized; while focusing on enhancing my personal skills and continue to learn as I gain experience and stay as an asset to the company.
Career Profile
5+ Years Experience in Guest Relations
3+ Years Experience in Human Resource Management
Experienced Virtual Assistant
Experience in Lead Management
Exposure to Accounting and Bookkeeping
Passionate in Creative Arts and Content Creation
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
Al Maousherji Company
02.2022 - Current
- Assists overall guest journey and ensures a memorable service experience giving them the best value for what is paid for in terms of good products and services
- Managing people, inventories, scheduling, customer complaints, and solving client issues with services offered
- Created 1-month action plans and monitored their completion and administration
- Information dissemination to employees with the memo and changes in operating procedures and current promotions
- Talked to employees about their views and concern with the workplace environment as the need arise
Online Freelancer• Virtual Assistant • Ecommerce
Online Dropshipping Business
07.2020 - 10.2020
- Designed online store website, did product research,reported daily progress and accomplishment
- Called and emailed potential suppliers categorized as bronze,silver, and gold
- Added product descriptions and edited products details to capture more potential target market
Student Assistant
OJT • Coca, Beverage Philippines Inc
01.2020 - 03.2020
- Greeted incoming office guests, answered questions, and directed individuals to desired locations
- Done some errands such as: Encoding, printing, sorting,filing, and other office-related tasks.
- Answered phone calls
- Assisted in transcribing minutes for meetings adhering to utmost confidentiality
Human Resource• Resource Specialist
Acadsoc Online Education
06.2018 - 10.2019
- Planned, implemented, monitored, and assessed the hiring process from lead management to calendar scheduling , pre assessment with credential like resume, educational and technical qualification
- Established and maintained rapport with other staff and teachers to facilitate communication and academic progress
- Received Applicant's details, interviewed applicants, Endorsed the applicants to their respective trainees in preparation for their teaching assignments.
Student Assistant - Internship
Eastern Visayas State University
08.2017 - 11.2017
- Reported back to instructor and management to receive day- to-day tasks and responsibilities
- Greeted incoming office guests, answered questions, and directed individuals to desired locations
- Done some errands such as: Encoding, printing, sorting,filing, and other related office tasks.
- Answered phone calls and listened to queries
- Assisted with the ordering process in getting it approved and signed by different departments
- Encoded budgets for general expenditures, building improvements and other financially related data for the school's social events like business seminars or parties
Customer Service and Café Attendant• Clerk
Alcon Internet Cafe
06.2010 - 04.2014
- Wiped, sanitized, and maintained floors, facility and equipments to adhere with standards and procedures
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Addressed client complaints and resolved issues to promote satisfaction
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Operated internet cafe server
- Accepted encoding and printing
Education
Bachelor of Science - Office Administration
Eastern Visayas State University
Tacloban City, Philippines07.2021
Bachelor of Science - Bookkeeping Diploma
Eastern Visayas State University
Tacloban City, Philippines01.2018
High School - Middle School Education
St. Therese Educational Foundation of Tacloban Inc
Tacloban City, Philippines04.2010
Elementary Education - General Education
St. Therese Educational Foundation of Tacloban Inc
Tacloban City, Philippines04.2006
Preparatory Education - Preparatory Schooling
St. Therese Child Development Center STCDC
Tacloban City, Philippines04.2000
Skills
- Bookkeeping / Accounting
- Human Resource Management
- Email Support
- Microsoft Word, PowerPoint , Excel
- Outbound/Inbound Calling
- Customer Service
- Document/File Management
- Data Entry / Typing / Transcribing
- Idea Generation
- Creative Writing
- Content Creation
- Lead Management
- Driving
Certification
· Certificate for Bookkeeping NC III Accredited by Technical Education and Skills Development Authority (TESDA) – January 2018
· 8th Regional Business Summit – November 2018
· Tour Management Seminar – 2019
Event Management Seminar – 2019
Character References
References
Jonnalyn Bueno - Accountant/Elation Avenue Event Management +971582798062
Rev. Fr. Lito Maraya – Sacred Heart Parish +639989824648
Dionne Amiel Basal – Toyota, Ormoc Branch Manager +639173105190
Chachi Dechoso – His Travel/His Capsule Hostel, Owner +639178317635/+639166955783
Rosemarie Boleche – Leyeco II, Supervisor +639065718934
Timeline
Guest Experience Leader
Al Maousherji Company
02.2022 - Current
Online Freelancer• Virtual Assistant • Ecommerce
Online Dropshipping Business
07.2020 - 10.2020
Student Assistant
OJT • Coca, Beverage Philippines Inc
01.2020 - 03.2020
Human Resource• Resource Specialist
Acadsoc Online Education
06.2018 - 10.2019
Student Assistant - Internship
Eastern Visayas State University
08.2017 - 11.2017
Customer Service and Café Attendant• Clerk
Alcon Internet Cafe
06.2010 - 04.2014
Bachelor of Science - Office Administration
Eastern Visayas State University
Bachelor of Science - Bookkeeping Diploma
Eastern Visayas State University
High School - Middle School Education
St. Therese Educational Foundation of Tacloban Inc
Elementary Education - General Education
St. Therese Educational Foundation of Tacloban Inc
Preparatory Education - Preparatory Schooling
St. Therese Child Development Center STCDC
· Certificate for Bookkeeping NC III Accredited by Technical Education and Skills Development Authority (TESDA) – January 2018
· 8th Regional Business Summit – November 2018
· Tour Management Seminar – 2019
Event Management Seminar – 2019
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