KRITHIKA ASOKAN
Dubai
Summary
Deputy Manager with significant expertise in compliance management, customer relationship management, and sales optimization. Achieved operational efficiency and increased team productivity at HDFC Bank Ltd., earning 11 Star Excellence Awards. Skilled in cash handling, complaint resolution, and financial reporting, with a solid background in business development and consultancy. Aiming to apply these skills in a senior management role to foster strategic growth and operational excellence.
Overview
11
11
years of professional experience
Work History
Deputy Manager - PB Authoriser
HDFC Bank Ltd.
Bangalore
06.2019 - 05.2021
- Supervised branch transactions and sales to optimize operational efficiency.
- Managed three Personal Banker staff to enhance account value and retention.
- Oversaw daily targets for Personal Banker desks to drive productivity.
- Monitored team performance and profitability, providing weekly progress reports.
- Handled branch administration, lobby management, and locker operations.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Ensured compliance with operational controls to achieve sales and service objectives.
- Received eleven Star Excellence Awards for outstanding performance in branch operations.
Assistant Manager – Teller
HDFC Bank Ltd.
Bangalore
02.2016 - 06.2019
- Ensured accurate handling of cash receipts and payments within prescribed turnaround times.
- Processed retail FOREX transactions, prepaid cards, multi-currency cards, and foreign currency exchanges.
- Executed requests for issuance of demand drafts, money transfers, and NEFT transactions before cut-off times.
- Facilitated salary uploads for corporate clients to ensure timely disbursement.
- Managed inward clearing cheques and processed vendor and utility bills at branch level.
- Generated leads across product range through effective walk-in engagements and follow-ups.
- Completed additional tasks as assigned by supervisor to support team objectives.
Business Development Executive
HBJ CAPITAL SERVICES PVT LTD
Bangalore
03.2015 - 09.2015
- Conducted extensive research on Indian mid-cap and small-cap stocks for long-term and mid-term investments.
- Authored detailed reports to summarize investment findings and recommendations.
- Advised clients on stock positions to maximize profits in equity cash, derivatives, and commodity trading.
- Sold diverse investment packages tailored to client needs, including long-term, mid-term, and short-term options.
Management Executive
UNITED PHOSPHORUS LIMITED(UPL)
Khar west, Mumbai
01.2011 - 08.2013
- Designed and implemented comprehensive compliance management across all Depots, Units, and Zonal Office in India.
- Established a robust compliance testing regime to ensure adherence.
- Updated legal compliance software with new legislation and notifications.
- Prepared weekly pivot tables on non-compliance tasks for distribution to UPL Units and Depots.
- Managed product and trademark registrations in compliance software, including certificate documentation.
- Identified and trained compliance users on document uploads, emphasizing timely completion.
- Developed and organized multiple compliance-related tasks for streamlined operations.
- Implemented systems for effective management reporting on compliance issues.
Consultant
ANALYZE N CONTROL
Bandra West, Mumbai
10.2010 - 10.2011
- Facilitated professional services for broking and financial sectors through CRW and weekly SEBI circular newsletters.
Promptly informed clients of new SEBI and exchange circulars affecting equity, F&O, commodity, and currency markets.
Uploaded new circulars to CRW, including compliance implications to support clients.
Ensured access to historical circulars and regulations within CRW for comprehensive understanding.
Collaborated with broking and financial organizations on various assignments to improve service delivery.
Managed company accounts in Tally for accurate financial reporting.
Education
MBA - Finance and HR
KONGU ENGINEERING COLLEGE
Perundurai01.2010
B.Com - CA
VELLALAR COLLEGE FOR WOMEN
Erode01.2008
Skills
- Compliance management
- Customer relationship management
- Sales optimization
- Cash handling
- Report generation
- Complaint resolution
- Financial reporting
- Operational support
- Sales expertise
Languages
Tamil
Hindi
Kannada
English
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Hobbies and interests
Dancer
Won Tamilnadu State Level Award
Participated TV dance shows
Timeline
Deputy Manager - PB Authoriser
HDFC Bank Ltd.
06.2019 - 05.2021
Assistant Manager – Teller
HDFC Bank Ltd.
02.2016 - 06.2019
Business Development Executive
HBJ CAPITAL SERVICES PVT LTD
03.2015 - 09.2015
Management Executive
UNITED PHOSPHORUS LIMITED(UPL)
01.2011 - 08.2013
Consultant
ANALYZE N CONTROL
10.2010 - 10.2011
MBA - Finance and HR
KONGU ENGINEERING COLLEGE
B.Com - CA
VELLALAR COLLEGE FOR WOMEN