Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Krunal Shah

Digital Product Owner / Corporate Relationship Manager
Dubai

Summary

Proven leader of Digital Transformation initiatives with successful on time Software launches in GCC's leading Digitally Innovative Bank (Gartner Innovation Awards EMEA, 2021 - winner).

Driven Corporate Banker with over 14 years of experience spanning across multiple roles and banking / financial services verticals including Relationship Management of top Private Equity & Asset Management Firms (>$500Mn AUMs), Multilaterals & NBFCs (>$1Bn Balance Sheet size) and Large Corporate Groups (>AED 1Bn Turnovers).

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Digital Product Manager / Transformation Specialist

Mashreq Bank (Nitro - Corporate & Investment Banking Group)
Dubai
07.2021 - Current
  • Part of award winning team - Gartner Innovation Awards 2021, EMEA
  • Define vision, strategy and roadmap for product delivery in consultation with key stakeholders (CEO, Group Heads & Whole Sale Digital Head)
  • Co-lead scrum teams/squads to ideate and deliver world class suite of digital products for the Corporate & Investment Banking (CIBG) and International Banking Groups (IBG)
  • Oversee end-to-end development & delivery of product features using the scrum framework
  • Applied customer-first strategy to product development and marketing materials
  • Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement
  • Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations
  • Defined solution requirements to convert strategic ideas into actionable workflows

Relationship Manager

Mashreq Bank (NBFI & Large Corporate - CIBG)
Dubai
02.2014 - 07.2021

Relationship Management - NBFI

  • Originate and on-board top names in the Non-Banking Financial Institutional space globally
  • Responsible for covering major Private Equity/Financial Sponsors, Multilateral / Developmental Financial Institutions, and Family Offices across the GCC
  • Manage deal execution process including building financial models, preparing information memorandums and bank presentations and soliciting credit approvals
  • Manage large liability portfolio of regional Multilateral Institutions with deposits in excess of c.AED 1.5Bn
  • Liaise with client and Bank's legal teams to negotiate facility documentation, and disbursement of approved finances

Credit Relationship Management - Large Corporate

  • Managed portfolio of Large Corporate / Family Groups based in UAE with Turnovers in excess of AED 1Bn and business interests across various sectors like Automobiles, Hospitality, Real Estate, etc
  • Deal origination & End to End Transaction Execution
  • Manage and market to PE / Financial Sponsor clients via products including Subscription Line/Capital Call Facility, NAV Finance,
  • Acquisition Finance, War Chest Facility, etc
  • Cross-sell of Corporate Banking Products - Cross-sell trade finance and other financial products like cash management and treasury (Repo, TRS, IRS/FX hedging), products by leveraging relationships developed with clients
  • Debt Syndication - Due diligence of documentation to identify and mitigate all key risks, obtaining important and key inputs from legal teams to prepare water-tight loan/security documents
  • Call / Subscription Line Facilities

Relationship Manager

RAK Bank
07.2013 - 02.2014
  • Market credit products of the bank to existing and new relationships to grow business volumes for larger share of customer wallet
  • Driving higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank

Senior Relationship Manager

Yes Bank
Mumbai
03.2010 - 07.2013
  • Driving revenues and balance sheet growth through increase in Assets and Liabilities business
  • Evaluate credit relationships on a regular basis and ensure a profitable portfolio
  • Liaise with Risk Management and other cross-functional teams to ensure timely delivery of financial services

Relationship Manager

SME, ING Vysya Bank
Mumbai
08.2008 - 03.2010
  • Originate asset / borrowing relationships from corporates along with cross-sell of trade & other bank products
  • Market the full range of consumer and commercial banking products
  • Achieve individual targets and grow account profitability

Business Development Manager

Blend Financial Services
10.2007 - 07.2008
  • Market debt and financial advisory services to Corporate clients including term finance, trade / factoring, working capital, etc
  • Prepare IMs and credit proposals on behalf of clients, liaise with partner banks and handhold clients through the entire credit process

Education

MBA - Finance

MET (Mumbai Educational Trust, Bandra)
Mumbai
08.2006 - 04.2008

Bachelor of Engineering - Electronics

MUMBAI UNIVERSITY
Mumbai
08.2000 - 04.2004

Skills

    Agile & Scrum Framework

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Accomplishments

    Sales Enablement Journey

  • Successfully revamped Relationship Management tools (Call Reporting, Persona creation, Creating Meetings and Agendas, etc.) to drive sales enablement
  • Via innovative digital solutions broke barriers among sales team to foster proactive collaboration to help the Relationship Management and Product Teams / Client Service Teams achieve sales / relationship management KPIs

  • Aggregation of Corporate Groups on Digital Platform

  • Pioneer in solving a legacy problem for the bank to aggregate key information of large borrowing groups and display it on the platform
  • No such views currently exist in the bank leading to dependence for critical information on individual Relationship Managers

Certification

Professional Scrum Product Owner - Scrum.org

Timeline

Professional Scrum Product Owner - Scrum.org

01-2022

Digital Product Manager / Transformation Specialist

Mashreq Bank (Nitro - Corporate & Investment Banking Group)
07.2021 - Current

Relationship Manager

Mashreq Bank (NBFI & Large Corporate - CIBG)
02.2014 - 07.2021

Relationship Manager

RAK Bank
07.2013 - 02.2014

Senior Relationship Manager

Yes Bank
03.2010 - 07.2013

Relationship Manager

SME, ING Vysya Bank
08.2008 - 03.2010

Business Development Manager

Blend Financial Services
10.2007 - 07.2008

MBA - Finance

MET (Mumbai Educational Trust, Bandra)
08.2006 - 04.2008

Bachelor of Engineering - Electronics

MUMBAI UNIVERSITY
08.2000 - 04.2004
Krunal ShahDigital Product Owner / Corporate Relationship Manager