Security awareness
KRYSTSINA KHUZEYEVA
CUSTOMER SUPPORT SERVICE
ABUDHABI
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Receptionist
HESHAM ABDELLA
ABUDHABI
09.2022 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
SUPPORT DESK TECHNOLOGIES
MAKSIM ZAYCEV
MINSK
04.2020 - 07.2021
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
BACHELOR OF INTERCULTURAL COMMUNICATION - Economics, Linguistics
MINSK STATE LINGUISTIC UNIVERSITY
MINSK, BELARUS 09.2017 - 12.2021
Skills
Office administration
Shorthand writing
Documentation and reporting
Customer and client relations
Telephone skills
Mail handling
Bookkeeping
Time management
Organization skills
Scheduling
Strategic planning
Verbal and written communication
Timeline
Receptionist
HESHAM ABDELLA
09.2022 - Current
SUPPORT DESK TECHNOLOGIES
MAKSIM ZAYCEV
04.2020 - 07.2021
BACHELOR OF INTERCULTURAL COMMUNICATION - Economics, Linguistics
MINSK STATE LINGUISTIC UNIVERSITY
09.2017 - 12.2021
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