Literature
Kseniya Fedaronak
Cabin Crew
Dubai,DU
Summary
Accomplished Flight Attendant offering over 8,5 years in international commercial airline industry including 2 years in Business class and 4,5 years in First class. Highly skilled in responding to emergency situations and remaining cool under pressure. Charismatic professional committed to exceptional customer service. Energetic and multilingual, poised, efficient and dedicated to team-driven environment.
Overview
1
1
Language
4
4
Certifications
8
8
years of post-secondary education
13
13
years of professional experience
Work History
First Class Flight Attendant, Cabin Crew
Emirates airline
Dubai, Dubai
12.2012 - Current
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensured safety and comfort of all passengers on board.
- Provided service in accordance with company requirements.
- Serving customers from different nations and cultures.
- Handled in-flight duty free sales and transactions.
- Promoted to premium class cabin crew member in only 1,5 years (to business class cabin) and in 4 years (to First class cabin) due to recognized service qualities, outstanding performance and customer’s appreciation letters.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot and Senior Crew Members.
- Demonstrated proper use of safety equipment, including seat belts to inform and educate passengers prior to takeoff.
- Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
- On international layovers, increased familiarity with many countries and discovered how to interact with people from different cultures.
- Improved ability to adapt to different team dynamics while working with individuals from varied backgrounds, goals and age groups.
- Became more effective communicator while adding customer service and conflict resolution experience.
- Trained in First Aid and CPR Trained and licensed on Airbus A380 and Boeing 777.
Fashion consultant
Prada Group
Dubai, United Arab Emirates, Dubai
08.2011 - 12.2012
- Drove brand awareness by arranging display setups and assisting in merchandising.
- Examined trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Managed over 50 customer calls per day.
- Met with clients to determine style requirements and budget.
- Performed personal shopping functions on behalf of customers.
- Researched current fashion trends and competitor activity.
- Networked within select groups to increase client base and generate sales.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Merchandised store inventory in seasonal and brand displays.
Reporter, Editor, Producer
The National State TV and Radio Company of the Republic of Belarus
Minsk, Belarus
08.2008 - 08.2011
- Guided producers and engineers in best story development practices and sound design concepts to encourage innovation in production technique.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Collaborated with network executives to define and propel organization's mission and vision.
- Devised attention-grabbing headlines and summaries for articles.
- Identified target audience and created sales funnel.
- Planned video shoots in studio and remotely by managing production through all stages to completion.
- Managed team of 3 personnel to deliver consistent, accurate, engaging content.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Interviewed guests on specific topics.
- Developed schedules for production, editing and duplication for timely delivery.
- Presented production ideas and determined creative scenarios for production and delivery.
- Conducted live and taped interviews to obtain information.
Education
Frozen ATPL (airline Transport Pilot Licence) - Aviation, Piloting
EAS Barcelona Commercial Pilot School
Barcelona 08.2019 - Current
Private Pilot Licence - Aviation, Piloting
Fujairah Aviation Academy
Fujairah, UAE 05.2018 - 03.2019
Bachelor Degree in Journalism - Journalism
Belorussian State University
Minsk 09.2006 - 06.2011
Skills
Crew resource management
undefinedAdditional Information
- AED 20,000 (≈ USD 5,445) Career Level: Mid Career Notice Period: 2 1 month or less Last Monthly Salary AED 14,000 (≈ USD 3,811)
Accomplishments
- Attended voluntary trainings and workshops including "Coaching and advance leadership", "Wine and cheese pairing", "Catering tour workshop" and received a job promotion as a result.
- Accomplished Business class (November 2015) and First class (October 2017) trainings.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
Certification
Certified First Aid Responder, Emirates Airline - [January 2013]
Interests
Theatre
Cinematography
Airplanes and aviation
Sport: running, skiing, tennis
Timeline
Frozen ATPL (airline Transport Pilot Licence) - Aviation, Piloting
EAS Barcelona Commercial Pilot School
08.2019 - Current
Private Pilot Licence - Aviation, Piloting
Fujairah Aviation Academy
05.2018 - 03.2019
First Class Flight Attendant, Cabin Crew
Emirates airline
12.2012 - Current
Fashion consultant
Prada Group
08.2011 - 12.2012
Reporter, Editor, Producer
The National State TV and Radio Company of the Republic of Belarus
08.2008 - 08.2011
Bachelor Degree in Journalism - Journalism
Belorussian State University
09.2006 - 06.2011
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