Proven IT Sales Account Manager with a track record of increasing sales revenue through strategic account development and powerful negotiation skills. Excelled in building client relationships and leveraging CRM proficiency to exceed targets. Skilled in vendor management and client support, demonstrating exceptional business development acumen and client relationship building.
Hi, I’m
Kshama Prakash
Dubai,DU
Summary
Overview
4
years of professional experience
1
Certification
Work History
Key Information Technology
IT Sales Account Manager
02.2022 - Current
Job overview
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Established and maintained a robust sales pipeline to ensure consistent sales growth
Mresult Services
Associate Software Engineer
05.2021 - 12.2021
Job overview
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Maintained accurate documentation of code changes, ensuring smooth handoffs between team members.
Diya Systems
Technical Support Engineer
05.2020 - 05.2021
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Sahyadri College of Engineering And ManagementMangalore, India
Bachelor of Engineering from Information Science
07.2020
University Overview
Skills
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Strategic account development
- CRM proficiency
- Business Development
- Vendor Management
- Powerful negotiator
- MS Office
- Client acquisition
- Sales Presentations
- Market Trend Analysis
- Competitor Analysis
Certification
- Strategic Key Account Management - Udemy
- Google Analytics - Great Learning
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
IT Sales Account Manager
Key Information Technology
02.2022 - Current
Associate Software Engineer
Mresult Services
05.2021 - 12.2021
Technical Support Engineer
Diya Systems
05.2020 - 05.2021
Sahyadri College of Engineering And Management
Bachelor of Engineering from Information Science
- Strategic Key Account Management - Udemy
- Google Analytics - Great Learning
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