Kudakwashe Chirisa

 Assist the sales and admissions team by responding to inquiries about training programs, course requirements, schedules, and fees.

 Prepare quotations, proposals, and enrollment packages for individual students and corporate clients seeking security training services.

 Process student registrations, verify required documents, and ensure all enrollment forms comply with regulatory and licensing standards.

 Maintain and update CRM/database records, including student details, corporate accounts, leads, and follow-up activities.

 Coordinate training schedules with instructors, venues, and students to ensure smooth class delivery and timely communication.

 Follow up on leads and inquiries, nurturing prospects through email, phone, and walk-in consultations to maximize conversions.

 Generate weekly and monthly sales reports, tracking enrollments, course occupancy, revenue, and client feedback.

 Support marketing and outreach activities, including promotional emails, social media updates, brochures, and campaign coordination.

 Prepare invoices and coordinate with finance on payments, receipts, and outstanding balances for individual and corporate clients.

 Assist with corporate training contracts, including preparing proposals, managing bookings, and providing after-sales support.

 Handle student inquiries and provide excellent customer service, ensuring timely resolution of issues related to classes, schedules, or certificates.

 Coordinate issuance of completion certificates, ID cards, exam schedules, and compliance documentation.

 Ensure compliance with local training regulations, maintaining accurate records needed for audits or accreditation bodies.

 Liaise with instructors and operations teams, ensuring training materials, equipment, and classroom resources are ready.

 Support improvements in the sales process, helping streamline registration, communication, and client follow-up procedures.

• Provide administrative support to departmental managers and teams, including handling correspondence, preparing documents, and managing daily office operations.
• Coordinate staff schedules, duty rosters, meeting calendars, and appointments to ensure smooth departmental workflow.
• Prepare reports, presentations, and spreadsheets, including daily operational reports, attendance summaries, and KPI data for management review.
• Maintain accurate filing systems (digital and physical) for employee records, operational documents, invoices, and compliance forms.
• Assist with procurement tasks, such as raising purchase requests, tracking orders, and coordinating with suppliers and internal departments.
• Handle internal communication, distributing memos, updating noticeboards, and liaising between HR, operations, and line managers.
• Support onboarding activities, including arranging ID cards, uniforms, induction schedules, and training logistics for new staff.
• Process and track attendance, overtime sheets, leave applications, and shift changes in coordination with HR and payroll.
• Respond to internal inquiries from staff and management, ensuring timely resolution and efficient workflow.
• Coordinate meetings and events, preparing agendas, minutes, and required documents while ensuring all arrangements are in place.
• Ensure compliance with company policies, safety procedures, and documentation standards required for aviation catering operations.
• Assist with administrative tasks during audits, such as gathering required reports, safety records, and compliance documentation.