Kudzai T Tapfuma
Dubai
Overview
8
8
years of professional experience
Work History
Supervisor
Leto Caffe And Restaurant
2022.04 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Manager
Mugg And Bean Restaurant
2019.10 - 2022.02
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Customer Service Representative
Airlink
2016.05 - 2019.08
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Business Administration - Operations Management
University of Zimbabwe
Zimbabwe 05.2016
Skills
- Strategic Planning
- Staff Development
- Business Administration
- Reliability
- Problem solver
- Operations Management
- Schedule development
- Process Improvement
Languages
English
Bilingual or Proficient (C2)
Timeline
Supervisor
Leto Caffe And Restaurant
2022.04 - Current
Manager
Mugg And Bean Restaurant
2019.10 - 2022.02
Customer Service Representative
Airlink
2016.05 - 2019.08
Bachelor Of Business Administration - Operations Management
University of Zimbabwe