An adaptive and dynamic professional with an experience of 6 years and good experience in the areas of customer support, understanding business goals, SLA management and creating various process workflows to improve the performance of the team.
Professional strengths in understanding customer requirements, handling their issues with professionalism and satisfaction.
Coordinating with cross functional teams. Proactive self-starter and a quick decision maker known to initiate process and system improvements to increase productivity and at par client satisfaction. Reduce Customer Efforts to increase satisfaction with the support and the product.
English and Hindi