Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Hi, I’m

KUM EMMACULATE ZUH-BIH

GUEST EXPERIENCE LEADER
DUBAI

Summary

I am called Kum Emmaculate Zuh-Bih age 27 and a Cameroonian.

I have a bachelors degree in Communication from the Advanced School Of Mass Communication. Currently, I am the Guest Experience Leader in one of Mcdonald's Restaurants in the UAE precisely Dubai with 1+ years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Detail-oriented professional with bilingual(in Language and Multi-tasking) abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Moreover,I am good at directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management.

Overview

3
years of post-secondary education
1
Language

Work History

Mcdonald's UAE
DUBAI

Guest Experience Leader
08.2022 - Current

Job overview

  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, The Store Manager/MIC and The LSM Coordinator with high degree of respect for privacy for companies information's.
  • Remained available during duty hours to respond to guest needs, complaints or inquiries and off duty to help the MIC with some verification about the guest satisfaction.
  • Surveyed guests to check for areas in need of improvement.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

Education

Advanced School Of Mass Communication Yaounde
Yaounde, Cameroon

High School Diploma
09.2015 - 12.2018

University Overview

Skills

    Telephone etiquette

Conference and meeting planning

Accommodations

Guest experiences

Guest services

Proficiency in hospitality systems

Customer service expert

Detail-driven

Reporting capabilities

Marketing

Software

Inter-personal skills, Graphic designing

Interests

Reading, Excellent Organizational Skills, Ability to manage time efficiently, Good data entry abilities, Ability to work independently and as a team

Timeline

Guest Experience Leader
Mcdonald's UAE
08.2022 - Current
Advanced School Of Mass Communication Yaounde
High School Diploma
09.2015 - 12.2018
KUM EMMACULATE ZUH-BIHGUEST EXPERIENCE LEADER