KUMAR BORAGALLI
Dubai
Summary
Senior Azure Cloud Engineer with 20+ years of extensive IT experience in system administration and enterprise cloud infrastructure. Skilled in architecting, automating, and optimizing large-scale environments across Azure, Citrix, VMware, and Windows platforms. Deep expertise in Azure Virtual Desktop (AVD), Citrix CVAD, Azure Networking, Azure AD, and Infrastructure as Code using ARM, Bicep, and Terraform. Demonstrated success in leading complex cloud migrations, implementing Zero Trust security models, driving cost optimization initiatives, and delivering end-to-end automation with PowerShell. Proven ability to design secure, scalable, and cost-efficient cloud solutions for global organizations.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Sr. System Analyst
RAKBANK - National Bank of Ras Al-Khaimah PJSC
Dubai
12.2020 - Current
- Manage and optimize 4,000+ AVD users environments with high availability and performance.
- Deliver enterprise-grade AVD/Windows 365 solutions using FSLogix, App Attach/MSIX, image lifecycle management, Nerdio auto-scaling, and Reserved Instances — reducing VDI costs by 25%
- Led end-to-end Azure migration projects (Citrix VDI, VMs, applications), including discovery, planning, execution, and post-migration optimization.
- Drove cost optimization using Azure Cost Management, tagging standards, Reserved Instances, Spot VMs, and workload rightsizing.
- Built monitoring and observability frameworks using Azure Monitor, Log Analytics, and Application Insights.
- Performed daily Azure/AVD health checks, resolved incidents within SLA, and improved operational stability.
- Implemented auto-scaling, capacity planning, and workload modernization using Azure-native services.
- Managed AVD image lifecycle, versioning, and deployment pipelines.
- Managing the Intune AV and MDE polices for AVD Platforms.
- Configured Nerdio Manager for AVD auto-scaling, cost governance, and performance tuning.
- Hands on Upgrading VxRail 7.x Cluster (hyper-converged solution) Dell EMC VxRail Appliances and Monitoring.
- Managed VDI infrastructure supporting 1500+ VM’s, 4 XenApp farms, and 2000+ AVD users.
- Managed Windows Servers, Active Directory, GPOs, DNS, DHCP.
- Good understanding Incident, Change and Release Management Process.
- Handling Risk and Audit closer for Infra Related.
IT Consultant–Virtualization
Abu Dhabi Commercial Bank
Dubai
02.2016 - 12.2020
- System administration across multi-platform environments including Windows, VMware, VxRail, and Citrix VDI Desktop, with strong hands-on expertise in networking and system integration.
- Administration of Citrix XenDesktop 7.x / 1912 LTSR CU1, Citrix Presentation Server 4.5 / XenApp 6.5, and Windows Server 2012/2016/2019 Active Directory environments.
- Managing and monitoring ESX/ESXi servers, clusters, and virtual machines using VMware Infrastructure Client and vSphere Web Client 5.5/6.5/6.7.
- Experienced in VMware vCenter Site Recovery Manager (SRM) for disaster recovery operations.
- Performing daily health checks for Citrix XenDesktop/XenApp servers, Windows servers, and App-V servers.
- Worked with agent-based software tools such as Lumension (HEAT Patch Management), SCCM, and App-V 5.x.
- Providing issue resolution and documenting solutions within the ticketing/ITSM system.
- Outsourced through InnovazIT technologies
System Administrator
Abu Dhabi Commercial Bank
12.2013 - 01.2016
- Performed Citrix administration tasks across multi-site environments.
- Provided Level II & III support for installation and configuration issues related to Windows Servers and Desktop Virtualization (VDI) deployments.
- Managed VMware ESXi 5.5 server/client architecture across Windows Server 2016/2012/2008/2003 environments.
- Managed incidents and service requests within the ticketing/ITSM system.
- Provided issue resolution and documented solutions in accordance with support processes.
- Troubleshot Windows Server OS issues using Event Viewer, application logs, and related diagnostic tools.
- Actively involved in migrating Citrix Presentation Server 6.5 to Citrix XenApp 7.9.
- Contributed to the setup and configuration of Citrix XenApp 7.11 site servers.
- Performed daily health checks for Citrix XenDesktop/XenApp servers, Windows servers, and App-V servers.
- Responsible for troubleshooting technical issues and ensuring quick turnaround for incident resolution.
- Installed and configured VMware ESX 5.1/5.5 servers in clustered environments.
- Provided support to customers for issues related to VMware ESXi, vCenter, Exchange, and Windows servers.
- Coordinated with hardware vendors to address and resolve hardware failures.
- Outsourced through Cognizant technology solutions overseas corporation (Middle East)
Associate Operation Mgr
Cognizant Technology Solutions (India) Wells Fargo N.A
Bangalore
05.2011 - 12.2013
- Worked with agent-based software tools including SCCM and App-V.
- Resolved OS deployment issues by troubleshooting registry and file-level problems using tools such as RegMon, FileMon, PictureTaker, and Beyond Compare.
- Provided Level II support for installation and configuration issues across desktops and servers.
- Actively involved in the migration from SMS 2003 to SCCM 2007.
- Upgraded client environments to SCCM 2007 and ensured smooth transition.
- Coordinated with end users to resolve desktop-related issues efficiently.
- Performed SCCM administration tasks including monitoring, deployment, and maintenance.
- Conducted daily health checks for SCCM and App-V servers to ensure optimal performance.
- Troubleshot technical issues related to packaging and ensured quick turnaround for deliverables.
- Delivered packages through custom wrappers further enhanced using Wise Script.
- Strong understanding of DSC for handling application dependencies.
- Expertise in middleware and user-mode driver-based sequencing using App-V 4.6 SP1.
- Solid understanding of App-V streaming and deployment using App-V Client and SCCM.
- Good knowledge of App-V Server / Hyper-V server management.
- Experience with OSD scripting, including handling file type associations (FTA), shortcuts, and environment variables.
Sr. Systems Engineer
Fidelity Investments India Pvt Ltd
India
08.2006 - 05.2011
- Created virtual environments (System Guard) and sequenced 250+ applications using SoftGrid 4.1 and App-V 4.5/4.6.
- Performed detailed application evaluation prior to sequencing and virtualization.
- Sequenced complex applications including add-ins and market data applications.
- Developed custom pre-launch scripts to perform specialized tasks during application startup.
- Customized OSD files to include pre-launch, post-launch, pre-stream, post-stream, and post-shutdown scripts.
- Provided Level 3 support for all virtualized applications, ensuring timely resolution of issues.
- Managed application deployment and publishing through the SoftGrid Management Console.
- Performed active upgrades, patching, and branching of virtualized applications.
- Trained new team members on App-V fundamentals and best practices.
Application Packager
Siemens Information Systems Ltd
India
03.2006 - 06.2006
- Performed application review and analysis prior to re-packaging.
- Developed custom scripts to support specialized packaging and deployment tasks.
- Created MSI packages for multiple client environments.
- Conducted quality analysis on MSI-packaged applications to ensure error-free delivery to customers.
- Troubleshot packaging issues and performed customizations based on client-specific standards and requirements.
- Supported packaging projects for major clients, including Unilever (UK).
System and Network Engineer
TATA INFOTECH LIMITED
India
12.2003 - 02.2006
- Installation, configuration, administration, and troubleshooting of Cisco Layer 2 and Layer 3 switches and routers.
- Implemented and administered Cisco networks, including maintenance of LAN, MAN, and WAN infrastructures.
- Installed and troubleshot networking hardware and software across diverse environments.
- Installed and configured Cisco routers such as 3660, 3745, and 3662 series.
- Installed and configured Cisco Catalyst switches including models 4003, 2950, and 8540.
- Strong knowledge of networking protocols including TCP/IP, VLANs, RIP v2, IGRP, EIGRP, HSRP, OSPF, and BGP.
- Familiar with WAN technologies such as HDLC, PPP, ISDN BRI/PRI, and Frame Relay.
- Experience using network management tools such as CiscoWorks 2000 and WhatsUp Gold.
Education
Bachelor of Engineering - E & C
University of Karnataka
10-2001
Skills
- Azure Virtual Desktop (AVD) / Windows 365
- Citrix Virtual Apps and Desktop (CAVD) & Citrix Netscaler (ADC)
- Azure AD, RBAC, Conditional Access
- Azure Networking (VNet, NSG, Load Balancer)
- Infrastructure as Code (ARM, Terraform)
- Windows & VMware/VxRail Administration
- PowerShell Automation
- Azure Monitor, Log Analytics, Sentinel
Accomplishments
AZURE VIRTUAL DESKTOP (AVD) – “AZ-140”
Successfully completed Classroom training for “Azure Administrator “AZ-104” form Trainocate – Microsoft Certified Trainer.
Citrix Certified Associate (CCA)
Successfully completed PROJECT MANAGEMENT PROFESSIONAL (PMP) TRAINING COURSE
Certification
- AZURE VIRTUAL DESKTOP (AVD) – “AZ-140”
- Successfully completed Classroom training for “Azure Administrator “AZ-104” form Trainocate – Microsoft Certified Trainer.
- Citrix Certified Associate (CCA)
- Successfully completed PROJECT MANAGEMENT PROFESSIONAL (PMP) TRAINING COURSE
- Successfully completion of THE VIRTUAL DESKTOP PROJECT from Citrix.
- Rewards and Recognition for Outstanding Support and Dedication Infrastructure Support
- Rewards and Recognition for Successful Implementation of Inter Bank System Access
Timeline
Sr. System Analyst
RAKBANK - National Bank of Ras Al-Khaimah PJSC
12.2020 - Current
IT Consultant–Virtualization
Abu Dhabi Commercial Bank
02.2016 - 12.2020
System Administrator
Abu Dhabi Commercial Bank
12.2013 - 01.2016
Associate Operation Mgr
Cognizant Technology Solutions (India) Wells Fargo N.A
05.2011 - 12.2013
Sr. Systems Engineer
Fidelity Investments India Pvt Ltd
08.2006 - 05.2011
Application Packager
Siemens Information Systems Ltd
03.2006 - 06.2006
System and Network Engineer
TATA INFOTECH LIMITED
12.2003 - 02.2006
Bachelor of Engineering - E & C
University of Karnataka