Kumar KM
Dubai,UAE
Summary
Adaptable and driven, possessing strong analytical thinking and technical problem-solving skills. Skilled in troubleshooting and customer service, with background in maintaining and repairing complex systems. Committed to delivering top-notch support and achieving operational excellence in service engineer role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Service Engineer
GULF NAVCOM
Dubai, UAE
03.2021 - 12.2024
- Installation, commissioning, maintenance of Marine navigational, communication equipment’s
- Handled projects for installation& retrofit for Navigational, Communication
- Maintained excellent customer relations, provided expert technical advice on technical management.
- Collaborated closely with engineering teams to resolve complex technical issues, increased service quality.
- Ensured compliance with safety regulations during all servicing tasks for secure work environment.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Maintained knowledge of updated changes in various equipment models.
Service Engineer
SJV MARINE
Chennai
11.2018 - 02.2021
- Installation, commissioning, maintenance of Marine navigational, communication equipment’s
- Handled projects for installation& retrofit for Navigational, Communication
- Conducted routine inspections to ensure system integrity for efficient operations.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Maintained excellent customer relations, provided expert technical advice on technical management.
- Updated client records diligently to monitor service history and future requirements.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
Process Associate
SOLARTIS TECHNOLOGY PVT LTD
India
03.2016 - 01.2018
- Analyzed training requirements of individual and Team
- Created effective training manuals and training aids
- Secured high satisfaction rates by going extra mile to cater to specific organizational needs
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources
- Maintained Team Score Card and Attendance
- Assign files to team members
Education
Engineer's degree - ELECTRONICS AND COMMUNICATION ENGINEERING
PRATHYUSHA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
THIRUVALLUR, CHENNAI 06.2010 - 04.2013
Diploma of Education - ELECTRONICS AND COMMUNICATION ENGINEERING
SRI DURGA DEVI POLYTECHNIC COLLEGE
CHENNAI, INDIA 04.2007 - 04.2010
Skills
- Detail Oriented
- Communication
- Team Work
- Technical and diagnostic support
- Equipment assembly
- Subassembly repair
- Root Cause Analysis
- Electrical product inspections
- New product testing
- System upgrades
- Problem solving
Languages
English
Fluent
Hindi
Intermediate
Tamil
Native
Telugu
Intermediate
Custom
I (KUMAR KM) hereby declare that the above information given by me is true to the best of my knowledge.
Certification
- Certified GMDSS (Global Maritime Distress and Safety System) General Operator - 2022
- Trained and Certified in "Netwave Voyage Data Recorder Service" - 2022 to 2025
- Trained and Certified in "Fire Safety Fundamentals and Proper Use of Fire Extinguishers" - 2024 to 2026
- Trained and Certified in "Highfield Level 3 International Award in Emergency First Aid at work" - 2024 to 2027
Timeline
Service Engineer
GULF NAVCOM
03.2021 - 12.2024
Service Engineer
SJV MARINE
11.2018 - 02.2021
Process Associate
SOLARTIS TECHNOLOGY PVT LTD
03.2016 - 01.2018
Engineer's degree - ELECTRONICS AND COMMUNICATION ENGINEERING
PRATHYUSHA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
06.2010 - 04.2013
Diploma of Education - ELECTRONICS AND COMMUNICATION ENGINEERING
SRI DURGA DEVI POLYTECHNIC COLLEGE
04.2007 - 04.2010
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