Kumudu Samarasekara
Dubai
Summary
Enthusiastic candidate with extensive experience in customer service and operations at a banking institute. Dependable at managing multiple priorities with a positive attitude and detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Support Staff
Gems Metropole School
Dubai
11.2024 - 06.2025
- Help with administrative tasks such as filing and record children with special or individual needs.
- Assist teachers with classroom activities and preparation of learning materials.
- Assist to the school library, clinic.
- Conduct data checks and input data into the core system for stationary stock maintenance.
- Supervise students during break times and school activities.
- Assist to the IT Engineer and collaborate with the laptop and I pad documentation process.
Senior Banking Operation Specialist
Seylan Bank PLC
Colombo
11.2023 - 11.2024
- Supervised daily operational activities and streamlined workflows, improving efficiency and reducing turnaround time.
- Spearheaded day-to-day branch and back-office operations, ensuring compliance with Central Bank regulations, internal policies, and international banking standards.
- Oversaw account opening, KYC/AML verification, fund transfers, and clearing processes, reducing operational delays by implementing streamlined procedures.
- Handled escalated customer cases with professionalism, ensuring regulatory adherence while maintaining customer satisfaction.
- Supported digital transformation initiatives by automating manual processes, enhancing accuracy, and improving customer experience.
Banking Operation Specialist
DFCC Bank PLC
Colombo
10.2019 - 11.2023
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Manage and supervise a team of 15 junior employees in Mandate Verification & Archiving.
- Conducting reviews of Know Your Customer (KYC), undertaking Customer Due Diligence (CDD), and implementing Enhanced Due Diligence (EDD), Performing risk assessment for customer profiles.
- Conduct PCM/I Connect Bulk Salary Processing and inward cheque clearing.
- Ensure company compliance with laws, regulations, and industry standards.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Perform GL reconciliation and manage GL entry system adjustments.
- Optimized workflows within the branch so that resources could be allocated more efficiently based on changing demands throughout any given day.
- Developed comprehensive reports on operations performance, providing valuable insights for decision-making processes.
- Conduct data checks and input data into the core banking system for account maintenance.
- Follow Compliance, audit, and central bank policies in order to process, standard operating procedures, and instructions to ensure consistent delivery of high-quality service to customers and stakeholders.
- Managing bank systems such as Symbols EOC, CRM, Taminos T24, Skylease, and Pawning.
Junior Secretary
Sampath Bank PLC
Colombo
10.2017 - 10.2019
- Resolve all customer inquiries within the agreed turnaround time.
- Complete and maintain customer profile records accurately in the system.
- Implemented cost-saving measures, effectively reducing operational expenses without compromising service quality.
- Perform and achieve company set target by finding new business in the market.
- Maintain a good dealer network.
- Assist with customer inquiries.
- Preformed marketing campaigns to gain positive business to the company.
- Handling Internal Documentation Currier.
- Cross-sell banks products by answering inquiries, informing customers of new services and product promotions ascertaining customer's needs and directing customers to a branch representative.
Education
Bachelor in Business Administration Management - undefined
IIC University of Technology
06.2025
Postgraduate Diploma - Business and marketing Management
Eduqual
08.2022
Higher National School Diploma - undefined
Kirillawala College
08.2016
High School Diploma - undefined
Kirillawala College
12.2013
Personal Information
- Visa Status: Spouse Visa (Valid until 2027)
Timeline
Support Staff
Gems Metropole School
11.2024 - 06.2025
Senior Banking Operation Specialist
Seylan Bank PLC
11.2023 - 11.2024
Banking Operation Specialist
DFCC Bank PLC
10.2019 - 11.2023
Junior Secretary
Sampath Bank PLC
10.2017 - 10.2019
Bachelor in Business Administration Management - undefined
IIC University of Technology
Postgraduate Diploma - Business and marketing Management
Eduqual
Higher National School Diploma - undefined
Kirillawala College
High School Diploma - undefined
Kirillawala College
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