Kunal Bendre
Dubai
Summary
A diligent sales and marketing professional with an educational background in Business Management and Marketing from Canadian premier institutes, accompanied by professional experience in sales and marketing work in Toronto. Skilled in demonstrating exceptional communication skills, strategizing, and making critical decisions with a proven track record during challenging situations.
Overview
11
11
years of professional experience
Work History
Auto Claims Advisor
Aviva Canada Inc
- Current
- Handled and settled claims, valuing more than $100,000, in Ontario and cross-border USA / Canada
- Consistently surpassed performance, keeping Total Loss KPI low with measures such as marketing PBS, Rental, and Controlled Storage costs by negotiating for saving company more than $5,000/claim.
- Coached more than 30 adjusters and spread through 4 cohorts, supported the team in person and virtually, part of the social committee, providing support as a key member to improve our cultural engagement.
- Communicating and negotiating with internal and external parties - (third party adjusters, brokers, vendors, tow-yards, communication internally including leadership, peers, underwriters, and vendor managers)
- Studied and adhered to Ontario Automobile policy, working within government regulations
Sales Representative
Nordia INC. Canada
- Current
- Strong ability to take initiative and confidently direct customer interactions
- Respond to customer requests related to various company products and services
- Exceeded sales targets, resulting in a position in Quartile 1 within the sales department with sales of more than $3000/month
- Resolved customer complaints without needing to involve managers, mitigating customer escalations by 15%
Customer Service Representative
Tacorrito Canada
01.2018 - 01.2021
- Resolved complaints promptly and professionally and built sustainable relationships through open and interactive communication with clients
- Ensure a high level of Customer Service and be responsible for store P&L
- Ensure the store operations are carried out to comply with both Company Policy and all relevant Legal requirements
Sales Associate
TJX Winners Canada
01.2016 - 01.2017
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Possess unparalleled product knowledge to educate and guide the customers with impeccable customer service
- Interface with Managers and coordinators to ensure smooth functioning of the store
Interned as Assistant Risk Analyst
Dun & Bradstreet Inc.
01.2015 - 01.2016
- Research and Analyze the financial behavior of the entities and suggest ways of improvement
- Assign credit scores to individuals and entities based on their financial and non-financial background
- Partner with dealers by conducting due diligence and assessing the credit risk for the new end users
- Training & Mentoring new hire & reviewing reports prepared by associates
Personal Banker
Kotak Mahindra Bank
01.2014 - 01.2015
- Delivered exceptional customer service by offering advice and guidance using digital and self-serve platforms, providing a convenient way to bank
- Created a positive and equitable work environment by contributing towards team effectiveness, personal performance development and sharing industry knowledge to achieve objectives
- Leveraged competence in Banking and insurance to pro-actively engage with clients by listening educating and identifying opportunities to offer advice
Education
Marketing Management -
Centennial College
01.2019
International Business Management - undefined
George Brown College
01.2018
Graduated in Bachelor of Banking and insurance - undefined
Sydenham College of Commerce and Economics
01.2015
Skills
- Revenue operations -Salesforce, Hubspot
- Reporting tools – Power BI
- Claims tools – Guidewire, ARMS,Qlik
- Marketing Tools – Google Data Analytics, Project Management, Introduction to generative AI, Digital Marketing & E-commerce
Timeline
Customer Service Representative
Tacorrito Canada
01.2018 - 01.2021
Sales Associate
TJX Winners Canada
01.2016 - 01.2017
Interned as Assistant Risk Analyst
Dun & Bradstreet Inc.
01.2015 - 01.2016
Personal Banker
Kotak Mahindra Bank
01.2014 - 01.2015
Auto Claims Advisor
Aviva Canada Inc
- Current
Sales Representative
Nordia INC. Canada
- Current
International Business Management - undefined
George Brown College
Graduated in Bachelor of Banking and insurance - undefined
Sydenham College of Commerce and Economics
Marketing Management -
Centennial College
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