KUNAL Prem
Dubai,UAE
Summary
Accomplished professional with extensive expertise in profit centre operation, business development, and retail operations. Demonstrates proficiency in inventory management, product management, and market analysis. Proven track record in driving sales and profit results through effective promotion execution, compliance with laws, and budget management. Adept at employee training, performance reviews, and staff retention strategies. Skilled in data analysis, project coordination, and decision-making to enhance operational efficiency. Committed to achieving organisational goals through forward-thinking approaches and comprehensive market surveys.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Wendy's
Dubai, UAE
08.2022 - 04.2025
- Managed paid marketing campaigns on different platforms, carefully overseeing the results to deliver the maximum ROI.
- Established budgets for program activity and controlled expenditure to meet the targets.
- Conduct regular market assessment to stay current on trends and maintain readiness for changes.
- Regular visit to the store to know day-to-day operations and challenges
- Review P&L with the business head and vice president of the company on monthly basis to know what went well & the area of improvement.
- Coordinated effort with the supply chain to reduce the cost of product & to look after a new Alternative product which can provide better food quality with higher gross margin
- Staff engagement activity quarterly to update them, with changes and praise their contribution towards the brand
- Handling core training like inventory, scheduling, cost management & maintenance with the restaurant managers for their better understanding and control cost
- NPD with International to roll out of new products in the market.
- Site survey for new location.
- Hiring and development of the staff members for the new and existing restaurants
- Orchestrated the successful execution of key projects whilst maintaining strict deadlines.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback.
- Directed strategic initiatives to drive growth and improve operational performance.
- Coordinated logistics operations; resulted in timely delivery of goods to customers.
- Developed training programmes for staff; led to increased skill levels across the team.
- Initiated cost-reduction measures; ensured financial stability during challenging economic periods.
- Lead cross-functional teams meeting to enhance collaborative efforts and team unity.
- Fostered a positive work environment to boost employee morale and retention.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated staff training to improve service delivery standards.
- Conducted regular performance reviews, driving continuous improvement.
- Streamlined service operations by implementing efficient workflow systems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Drafted procedural statements and guidelines for company-wide use.
- Introduced comprehensive reporting systems, enhancing management oversight.
Area Manager
Wendy's
Dubai, UAE
06.2015 - 08.2022
- Implemented cost-effective measures, resulting in significant savings for the company.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Trained members of the team for improved overall productivity.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Developed robust sales strategies to maximise revenue generation.
- Streamlined operations by introducing innovative managerial procedures.
- Fostered a culture of continuous improvement within the organisation.
- Oversaw successful product launches contributing to increased market share.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Improved team efficiency by implementing new strategies for task delegation.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Oversaw operations of organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Optimised sales methods to best engage, acquire and retain customers.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
Restaurant Manager
Landmark (Max Burger)
Dubai, UAE
04.2013 - 08.2015
- Successful & smooth opening of Restaurant max burger Abu Dhabi mall
- Achieved the yearly budget for the year 2013-2014 in terms of sales and profit
- Took an active participation in designing the shift tools and restaurant control mechanism
- Helped training team to develop the shift management modules for the managers
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Innovated promotional strategies, raised brand awareness in local community.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Coordinated events and parties to increase restaurant revenue.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Restaurant Manager (MFY)
McDonald's
, India
03.2011 - 04.2013
- Worked as a part of core team for MFY (Made for You) set up and opening of new store in east & north India
- Actively participated in training managers for the opening of new MFY store in Delhi market
- Selected as talent pool manager from the profit centre
- First restaurant manager to be awarded with golden MFY badge from Heroki Mori (MFY LEAD APMEA)
1st Assistant Manager (NSO)(MFY)
McDonald's
03.2010 - 03.2011
2nd Assistant Manager (NSO MFY)
McDonald's
01.2009 - 03.2010
2nd Assistant Manager
McDonald's
01.2008 - 12.2008
Management Trainee
McDonald's
07.2007 - 12.2007
Education
Hotel Management - Hospitality
IHM
Meerut (Uttar Pradesh) India 03.2004 - 03.2007
Skills
- Business Development
- Hiring and development
- Sales and profits results analysis
- P&L management
- Employee training
- Performance reviews
- Product and procedure implementation
- Local sales and marketing
- Promotion execution compliance
- Competitor & Market analysis
- Budget management proficiency
- Risk assessment and mitigation
Accomplishments
Ø Golden Grill Award (OSAT Excellence)- 2017
Ø Operation Standards & Voice of customer – 2021
Ø Operational Excellence - 2024
Ø Eco Sure 2022- 95% (Forth highest in APMEA)
Ø Eco sure 2023 – 96.38% (Third highest in APMEA)
Ø Eco sure 2024-98.65% (Third highest in APMEA)
Certification
1. TTLP - 2023
2. MDP- 2020
3. Customer Delight -2018
4. Go Beyond - 2016
5. District manager academy - 2015
6. Intermediate to management - 2014
7. BLP ( Business leader ship practices) -2013
8. RLP ( Restaurant leader ship practices ) - (2011)
Personal Information
- Father's Name: Mr. Prem Kumar Singh
- Date of birth: 03/29/86
Languages
English
Fluent
Hindi
Native
Timeline
Operations Manager
Wendy's
08.2022 - 04.2025
Area Manager
Wendy's
06.2015 - 08.2022
Restaurant Manager
Landmark (Max Burger)
04.2013 - 08.2015
Restaurant Manager (MFY)
McDonald's
03.2011 - 04.2013
1st Assistant Manager (NSO)(MFY)
McDonald's
03.2010 - 03.2011
2nd Assistant Manager (NSO MFY)
McDonald's
01.2009 - 03.2010
2nd Assistant Manager
McDonald's
01.2008 - 12.2008
Management Trainee
McDonald's
07.2007 - 12.2007
Hotel Management - Hospitality
IHM
03.2004 - 03.2007
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