Kundan Lal
Summary
Diligent store manager with 17 Years of Experience managing operation of high-volume retail stores. Proven track records of success driven retail/store operations, achieving ambitious sales & revenue goals. Solid background in customer service, inventory, shrinkage control and loss & prevention.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
18
18
years of professional experience
Work History
Store Manager
Max Retail LLC
04.2014 - Current
- Company Overview: Landmark Group, UAE
- Managing a store size of 37000 sqft and a big team size of 25 employees in a busy work environment
- Administer monthly budget avg AED 1.5 million
- Develop daily, weekly, and monthly goals for each location, driven avg sale AED 1988 per person to AED 2043 per person in Last financial year
- Delivered 2.76% growth with 100% achievement with avg AED 51k per day in financial year 2022-2023
- Increase lingerie sales contribution from 14% to 17% after implementation of floor layout changes
- Ensuring compliance with all Financial and Operational SOPs & objectives
- Proven ability to lead, motivate and build successful team
- 2 asst manager, 4 supervisors has grown under my leadership
- Handled cluster stores in absence of AM multiple time with overall AED43 million business
- Shrinkage control management, Stock loss bring down from 1.2% to 0.55% by digging and understanding root cause and implementation of process
- Recognized by management for creative back store arrangement and same has been implemented to entire UAE Store
- Landmark Group, UAE
Concept Manager
Lifestyle International pvt ltd
11.2011 - 02.2014
- Company Overview: India
- Managed 8mn business with 105 sales staff directed lifestyle department (Jewelry, Watches, Eyewear, luxury perfumes, skin care & Cosmetics)
- Train retail team and trainees on product and sales/after sales customer service to ensure the very best service from the floor
- Motivate & develop staff in order to encourage their professional development
- Ensure all staff demonstrates initiative in terms of upselling, cross selling & suggestive selling
- Preparing Duty Roaster, Ensuring manpower availability on the floor at all time
- Ensure effective control of stock losses and implement effective audits
- India
Asst. Concept Manager
Lifestyle International pvt ltd
10.2006 - 10.2011
- Company Overview: India
- Product Line – International fragrances, Cosmetics, Watches, Sunglass, Lighter, diamond jewellery, pens, Health & Beauty & Fashion Accessories
- Setting & Achieving sales targets and ensuring profitability of concept
- Perform sales analysis of quantitative data to understand reasons for achievement or non-achievement of sales targets
- Track monthly performance against plan and proactively identify solutions to close performance gap if any
- Train retail team and trainees on product and sales/after sales customer service to ensure the very best service from the floor
- Motivate & develop staff in order to encourage their professional development
- Ensure effective control on stock losses and implement effective audits
- Ensure damaged & defective goods are processed in a timely, accurate manner
- Ensure that the merchandising in the store is done according to the International VM Standards
- Plan/profile store layout accordingly
- Create seamless customer service by making every effort to find merchandise for customers if an item is not in stock
- India
- Achieved best store for LFL growth in pan India Lifestyle within 6 months of handling the business 19% for June 2010, in challenging business
- Identify fake products and caught huge shrinkage and theft done by brand staffs which was recognize by the management
Education
Bachelor of Arts - English, Hindi, History , Political Science
Delhi University
New Delhi01.2009
Skills
- Strong Analytical Skills
- Training /Man management
- Inventory Control
- Crisis Management
- Advanced Excel Skills
- Visual Merchandising
- Customer service management
- Problem-solving
- Store operations
- Multitasking and organization
Timeline
Store Manager
Max Retail LLC
04.2014 - Current
Concept Manager
Lifestyle International pvt ltd
11.2011 - 02.2014
Asst. Concept Manager
Lifestyle International pvt ltd
10.2006 - 10.2011
Bachelor of Arts - English, Hindi, History , Political Science
Delhi University
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