Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Personal Information
Reference
Certified with
Personal Information
Reference
Generic
Kunnath Christy Biju

Kunnath Christy Biju

Abu Dhabi

Summary

Passionate and experienced Infrastructure Specialist with 4 years' experience (including 1-year on-site experience in UAE) working in cross functional teams managing administration of Windows and VMware Servers, Data- center operations, Active Directory, Identity and access management and maintaining IT infrastructure to ensure seamless operations with blend of management skills with extensive interpersonal abilities to evolve an environment oriented to trust, creative thinking and cohesive team effort.

Overview

4
4
years of professional experience

Work history

IT Analyst

Etihad Airways(Contract)
Abu Dhabi, UAE
03.2024 - Current
  • Troubleshooting issues arising across estate, including compatibility and configuration challenges. Maintaining the systems with patches, upgrades, performance, reliability, system backup and security.
  • Manage Citrix Workspace, CrowdStrike, Symantec
  • Microsoft Exchange, Microsoft Office 365, Share Point, On premises AD, Azure AD, Manage Engine Desktop Central.
  • KIOSK built and configuration.
  • Ticketing Tools - ISupport, Manage Engine, ICD.
  • Ensure adherence to ITIL procedures and guidelines (Incident Management, Change Management).
  • Active Directory- user and group management, setting permissions and managing access to shared resources.
  • Working on networking, storage and back up issues, disk management and partitioning tools across physical and virtual environments.


Infrastructure Specialist (Project-Etihad Airways)

Kyndryl(Former IBM)
Bangalore, India
04.2021 - 02.2024
  • Managed and maintained VMware environments (vSphere, ESXI, vCenter) in a high - availability production environment.
  • Managed Windows Server environment (2012,2016 and 2019)- Server builds, configuration, OS upgrades, patch management and vulnerability remediation.
  • Experience in managing core infrastructure services - DHCP, DNS, DFS, SFTP and Print servers.
  • Datacentre Migration - Server migration from ADAT to EYEng Datacentre.
  • Managed cluster upgrades and ensured minimal service disruption.
  • Virtual Machine - Creating, managing users, permission settings, roles assignment, VM resource allocations on ESXI hosts, VMotion and Storage VMotion.
  • Provided support for server - related issues and worked on root cause analysis.
  • Automation Tools - BigFix, WSUS and Ansible. Developed automation scripts and Ansible playbooks for system configuration tasks.



Education

Bachelor Of Technology (B.Tech) - Computer Science Engineering

Skills

  • VMware vSphere / ESXI /vCenter
  • Windows & Linux Server Administration
  • Infrastructure Monitoring - Tivoli
  • Backup & Disaster Recovery
  • Networking (DNS, DHCP, TCP/IP)
  • SFTP management
  • Problem Solving & Incident Response
  • Tool proficiency- WSUS, Tectia, Bigfix, ISupport, Manage Engine, Citrix, CrowdStrike, ICD, Ansible
  • Process Improvement- Delivering RCA'S
  • Cloud Platforms (basic knowledge of Azure)
  • Active Directory & Group Policies
  • Excellent communicator



Accomplishments

  • Recognized for outstanding support during PSS Cutover.
  • Recognized with multiple Shukran awards for exceptional service and problem-solving skills.

Languages

English
Hindi
Malayalam
Marathi

Timeline

IT Analyst

Etihad Airways(Contract)
03.2024 - Current

Infrastructure Specialist (Project-Etihad Airways)

Kyndryl(Former IBM)
04.2021 - 02.2024

Bachelor Of Technology (B.Tech) - Computer Science Engineering

Personal Information

  • Citizenship: Indian
  • Date of birth: 12/25/96

Reference

Pankaj Joshi

Associate Director, Kyndryl

+919810456508


Sujith Babu Kunnathrikayil

Project Manager, Etihad

SKunnathrikayil@etihad.ae

Certified with

AZ- 900 Azure Fundamentals

Professional VMware vSphere 7.X

Personal Information

  • Citizenship: Indian
  • Date of birth: 12/25/96

Reference

Pankaj Joshi

Associate Director, Kyndryl

+919810456508


Sujith Babu Kunnathrikayil

Project Manager, Etihad

SKunnathrikayil@etihad.ae

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