Kushan Perera
Operations Officer
Dubai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
I have significant professional experience over 07 years in card operations, especially WPS (Wage Protection System) operations with UAE banks, exchange houses & Central bank of UAE.
I believe that my academic background along with admirable experience in salary processing (WPS/NONWPS) and banking operations provide a solid foundation to my work.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Officer
Edenred UAE
Dubai
07.2015 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase salary process operations (WPS/NONWPS) via partner banks, exchange houses & Central bank of UAE.
- Enhanced operational (WPS/NONWPS) performance and reduced additional expenses by developing and optimizing standard practices.
- Verified compliance with best business practices throughout organization.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
Department Supervisor
sharafdg
Dubai
12.2011 - 07.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in driving sales through targeted product presentation and merchandising.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Senior Marketing Executive
Abans Limited
Colombo
11.2006 - 11.2011
- Developed marketing plans based upon extensive research and prospects targeted.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement. (hi5 ,Emails)
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
Education
BBA - Business Administration And Management, General
University of Sri Jayawardenapura
Srilanka 04.2007 - 10.2011
High School Diploma -
Mahanama College
Colombo 03, Srilanka 04.2001 -
Skills
Operational efficiency
Timeline
Operations Officer
Edenred UAE
07.2015 - Current
Department Supervisor
sharafdg
12.2011 - 07.2015
BBA - Business Administration And Management, General
University of Sri Jayawardenapura
04.2007 - 10.2011
Senior Marketing Executive
Abans Limited
11.2006 - 11.2011
High School Diploma -
Mahanama College
04.2001 -
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