KUSHUM LAMA
DEIRA, AL RIGGA
Summary
Dynamic barista with proven success at BURNT ORANGE, specializing in customer satisfaction and up-selling techniques. Expertise in menu knowledge and effective communication consistently enhances service quality. Committed to creating exceptional coffee experiences while upholding high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
Barista
BURNT ORANGE -CONCEPT BY CHEF.B
01.2022 - 01.2024
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Implemented feedback from customers to improve service quality and menu offerings.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
HIMALAYAN JAVA COFFEE NEPAL
Deira
01.2019 - 01.2020
- Company Overview: Himalayan Java Coffee is known for its emphasis on quality coffee and a distinctive blend of local and international influences.
- Crafting a variety of coffee drinks, such as espresso, cappuccinos, lattes, and specialty beverages. This involves using espresso machines, grinders, and other equipment correctly.
- Providing excellent customer service by taking orders, answering questions about the menu, making recommendations, and handling special requests. Friendly and efficient interaction is key.
Education
High School Diploma -
GREEN FIELD NATIONAL COLLEGE
NEPAL, KATHMANDU11-2020
High School Diploma - Hotel Management
MAHA MANJUSHREE BOARDING SCHOOL
Nepal, Kathmandu12-2017
Skills
- Leadership and management
- Team collaboration
- Creative problem solving
- Effective communication
- Negotiation skills
- Menu expertise
- Critical thinking
- Multitasking abilities
- POS system proficiency
Industry
HOSPITALITY
Accomplishments
- Best employee of the month
References
References available upon request.
Languages
- English
- Hindi
Language
English
First Language
Hindi
Upper Intermediate (B2)
B2
Timeline
Barista
BURNT ORANGE -CONCEPT BY CHEF.B
01.2022 - 01.2024
Barista
HIMALAYAN JAVA COFFEE NEPAL
01.2019 - 01.2020
High School Diploma -
GREEN FIELD NATIONAL COLLEGE
High School Diploma - Hotel Management
MAHA MANJUSHREE BOARDING SCHOOL