KWIKIRIZA HABERT ABALA
Dubai,United Arab Emirates
Summary
Customer service professional with 5+ years of experience in hospitality and aviation. Demonstrated ability to build strong client relationships and improve customer retention through effective communication. Focused on delivering high-quality service and resolving inquiries efficiently.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Emirates flight catering
Dubai, United Arab Emirates
2022.08 - Current
- Achieved increased customer retention through effective execution of loyalty programmes.
- Created welcoming atmosphere by ensuring cleanliness of work environment for both staff and customers.
- Enhanced customer satisfaction levels through supportive initiatives.
- Maintained 99% compliance with safety protocols, ensuring workplace safety standards were consistently upheld.
- Resolved high volume of inbound calls efficiently, leading to improved customer issue resolution.
- Drove revenue growth by effectively communicating special offers and promotions.
- Ensured smooth operational processes through timely report preparation.
Team member
Serena Hotel Kampala
Kampala, Uganda
2019.02 - 2021.08
- Streamlined workflow by managing time effectively to enhance team productivity.
- Collaborated with team members to ensure project deadlines were consistently met.
- Optimised inventory control to support seamless operations and reduce stock discrepancies.
- Warmly greeted customers and proactively reduced wait times.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Achieved efficient workflow with proper time management for over 6336hours
Education
Diploma - Hotel and Restaurant Management
Makerere University Business School
Uganda 2018.02 - 2019.12
Certificate - Hotel and Restaurant Management
YMCA Institute
Uganda 2017.03 - 2017.06
Certificate - FIRST AIDER
ALISON Learning
Dubai2026
Skills
- Customer support operations
- Negotiation and tact
- Microsoft software proficiency
- Empathy and understanding
- Customer education and onboarding
- Analytical skills
- Service orientation
- Safety awareness
- DCS utilization
- Conflict resolution
- Understanding of slas
- Sales expertise
Languages
English
Advanced
Swahili
Advanced
French
Elementary
Luganda
Native
Hindi
Elementary
Affiliations
- Cultural and social activities
- Fitness
- Team Sports
References
References available upon request.
Timeline
Customer service representative
Emirates flight catering
2022.08 - Current
Team member
Serena Hotel Kampala
2019.02 - 2021.08
Diploma - Hotel and Restaurant Management
Makerere University Business School
2018.02 - 2019.12
Certificate - Hotel and Restaurant Management
YMCA Institute
2017.03 - 2017.06
Certificate - FIRST AIDER
ALISON Learning