KYANGWA ROGERS
Dubai
Summary
Dedicated and focused sales person with progressive experience of 1 year. I learn things quickly. And I can multi ta Knowledgeable [Desired Position] with solid background in sales and proven ability to drive revenue growth. Successfully built client relationships and consistently met sales targets. Demonstrated effective communication and negotiation skills.
Overview
9
9
years of professional experience
Work History
SALES PERSON
WAQT AL ZAHBI FOODS STUFF TRADING LLC
08.2023 - Current
- Present, promote and sale products/services using solid arguments to existing and prospective customers
- Perform cost-benefit needs and cost analysis of existing/potential customers
- Establish and maintain customer relationship with customers
- Achieve agreed upon sales targets and outcomes with in schedule to every customer
- Processing refunds and exchanges, resolving complaints
- Engaging with guests to ensure they're happy with foodstuff delivered and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking new delivery arrangements and answering questions
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
CUSTOMER SERVICE MANAGER
SPEKE RESORT MUNYONYO
06.2020 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
WAITER / TRAINER
SHERATON HOTEL
08.2015 - 09.2020
- Elevated guest satisfaction by 25% through top-tier service training
- Boosted upselling skills, increasing average table spend by 15%
- Mentored 50+ waitstaff, enhancing team performance & cohesion
- Slashed order errors by 30% with improved accuracy training
- Developed a training manual adopted company-wide for consistency
- Led workshops on customer service, lifting repeat visits by 20%
- Facilitated health & safety sessions, achieving a 5-star hygiene rating
- Implemented CRM techniques, personalizing guest experience
Education
MBA - SOCIAL SERVICES
MAKERERE UNIVERSITY
KAMPALA, UGANDA01.2013
Skills
- Ability to work well under pressure
- Able to work in standing position for long period of time
- Able to work in busy environment
- Does high quality of work while unsupervised
- Willing to follow instructions and ask questions for clarification if needed
Customer care
Relationship Building
Networking
Languages
English
Jobtitle
Sales Person
Drivinglicense - Category
No
Personal Information
- Nationality: Ugandan
- Marital Status: Married
- Visa Status: Work Visa
Hobbies and Interests
- Traveling
- Reading of computer related books
- Driving long journey
- Creating new friends
- Discovering new ideas/place
Timeline
SALES PERSON
WAQT AL ZAHBI FOODS STUFF TRADING LLC
08.2023 - Current
CUSTOMER SERVICE MANAGER
SPEKE RESORT MUNYONYO
06.2020 - 05.2023
WAITER / TRAINER
SHERATON HOTEL
08.2015 - 09.2020
MBA - SOCIAL SERVICES
MAKERERE UNIVERSITY
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