KYLE SUNNY
Al Ain
Summary
Results-driven Operations Manager with a proven ability to optimize processes, manage resources, and lead teams to improve efficiency and reduce costs. Skilled in strategic planning, performance monitoring, and quality control. Focused on delivering operational excellence and driving organizational success.
Overview
15
15
years of professional experience
Work History
Business Sales Consultant
VRKA Group - Enablyze Solutions
01.2023 - 07.2024
- Delivering monthly sales average R20 000 based on lease and rental of HA
- Conducted in-depth market research to identify profitable investment opportunities, evaluating trends, property values, and market conditions to guide client decisions.
- Successfully facilitated property sales, prepared contracts, and negotiated terms to ensure optimal outcomes for clients and the organization.
- Assisted clients in building and diversifying property investment portfolios, conducting risk assessments to minimize financial exposure and maximize returns.
Operations Manager
TEU Lift Trucks
09.2019 - 09.2022
- Managed day-to-day operations, ensuring seamless workflow, optimal resource allocation, and adherence to operational standards to enhance productivity.
- Supervised and motivated cross-functional teams, implemented training programs, and fostered a collaborative work environment to achieve organizational goals.
- Streamlined logistics operations, monitored inventory levels, and coordinated supply chain activities to meet project timelines and customer demands.
- Developed and executed operational strategies, tracked KPIs, and implemented continuous improvement initiatives to drive growth and operational excellence.
Incident Manager
Khula Fleet Solutions
07.2017 - 08.2019
- Led the coordination and resolution of fleet-related incidents, ensuring timely action to minimize disruptions and maintain operational continuity.
- Conducted in-depth investigations to identify root causes of incidents and implemented preventive measures to enhance fleet safety and performance.
- Acted as the primary point of contact for clients and stakeholders during incidents, providing clear updates and comprehensive reports on resolutions.
- Ensured adherence to safety regulations and company policies, while updating protocols to improve incident management efficiency and compliance.
Operations Support Officer
Khula Fleet Solutions
09.2015 - 06.2017
- Provided comprehensive support for daily fleet operations, ensuring smooth coordination between departments to achieve organizational efficiency.
- Maintained accurate records of fleet activities, prepared detailed reports on performance metrics, and identified areas for operational improvement.
- Acted as the primary point of contact for client inquiries, resolving issues promptly to ensure high levels of customer satisfaction.
- Procurement, vehicle customization based on fit for purpose and delivery for KZN region.
Fleet Rental Agent
Avis Van Rental
12.2013 - 08.2015
- Assisted customers in selecting rental vehicles that best suited their needs, managing reservations efficiently to ensure a seamless rental experience.
- Oversaw the availability and condition of vehicles, coordinating maintenance schedules to ensure the fleet remained in optimal working condition.
- Prepared rental agreements ensured compliance with company policies, and maintained accurate records of transactions and vehicle usage.
- Promoted additional services and upgrades to customers, contributing to increased revenue through effective upselling and cross-selling strategies.
Customer Liaison
Dencor Trading
02.2012 - 11.2013
- Acted as the primary point of contact for clients, addressing inquiries and concerns to build strong, lasting relationships and ensure customer satisfaction.
- Managed customer orders from placement to delivery, ensuring timely updates and resolving any issues that arose during the process.
- Gathered customer feedback to identify areas for service enhancement, collaborating with internal teams to implement improvements.
- Communicated effectively with customers and stakeholders, resolving conflicts promptly to maintain a positive reputation and client trust.
Fire Fighter, South African Air Force Fire Fighter
SANDF
01.2010 - 01.2012
- Responded to aviation and ground-based fire emergencies, executing rapid response and rescue missions under high-pressure scenarios to safeguard lives and property.
- Specialized in extinguishing aircraft fires and implementing safety measures to minimize risks during military operations and training exercises.
- Ensured the operational readiness of firefighting equipment, including vehicles, extinguishers, and protective gear, through regular inspections and maintenance.
- Conducted fire drills and training sessions for personnel to enhance emergency response efficiency and compliance with military safety standards.
Education
Higher Certificate - Sales and Marketing
Damlin
01.2025
120 Hour TEFL -
International Open Academy
01.2025
Grade 12 (Matric) -
New Forest High School
Skills
- Strategic Planning
- Workflow Optimization
- Team Leadership and Development
- Budgeting and Cost Control
- Supply Chain Management
- Performance Monitoring and KPIs
- Process Improvement
- Risk Management
- Resource Allocation
- Quality Assurance and Control
- Decision-Making
- Conflict Resolution
- Data Analysis and Reporting
- Communication and Collaboration
- Time Management
- Microsoft Office
- Microsoft Excel
- Microsoft Office Word
- Microsoft PowerPoint
- Internet Explorer
Languages
English
References
- Flight Segreant LC Mdonswa, SANDF, +27 31 450 4711
- Denzil Moodley, Dencor Trading, +27 72 113 9604
- Muqthar Abdul, Avis Van Rental, +27 72 608 0241
- Sharendra Chedie, Khula Fleet Solutions (Head Office), +27 72 595 5120
- Daniel Yeriah, TEU Lift Trucks, +27 76 520 8199
- Nissrine Arabi, Ahyan Real Estate, +971 50 252 0420
- Vishen Kisten, VRKA Group, +27 61 509 3151
Timeline
Business Sales Consultant
VRKA Group - Enablyze Solutions
01.2023 - 07.2024
Operations Manager
TEU Lift Trucks
09.2019 - 09.2022
Incident Manager
Khula Fleet Solutions
07.2017 - 08.2019
Operations Support Officer
Khula Fleet Solutions
09.2015 - 06.2017
Fleet Rental Agent
Avis Van Rental
12.2013 - 08.2015
Customer Liaison
Dencor Trading
02.2012 - 11.2013
Fire Fighter, South African Air Force Fire Fighter
SANDF
01.2010 - 01.2012
Higher Certificate - Sales and Marketing
Damlin
120 Hour TEFL -
International Open Academy
Grade 12 (Matric) -
New Forest High School