Summary
Overview
Work history
Education
Skills
Timeline
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KYLE BRYAN ZABALA

KYLE BRYAN ZABALA

Sharjah

Summary

To look for a career that offers opportunities to enhance and nurture my knowledge, skills and abilities. To actively contribute towards the growth of the organization and grow with the company.

Overview

4
4
years of professional experience

Work history

Passenger Assistant

Sharjah Aviation Services
Sharjah, UAE
08.2023 - Current
  • Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
  • Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
  • Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
  • Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
  • Assisted passengers in navigating airport facilities, offering timely and accurate information.

Sales Associate/ Customer Service / Store Keeper

Mumuso, Sharjah branch Al Fahim Avenue Group
04.2021 - 04.2022
  • Greets customers including answering phones and directing customer inquiries to appropriate party
  • Handles cash transactions between customer and retail store
  • Answers routine billing questions/issues from customers
  • Receives and processes all payments according to standard procedures
  • Scan products, operate scanning equipment and fix scanning issues
  • Examine products being purchased for damages and price accuracy
  • Coordinate with retail staff for product inquiries and price checks
  • Help stock shelves in proximity of the cash register
  • Upselling and Cross selling product knowledge
  • Arrange and display merchandise/ Keep merchandise area tidy / Take stock inventory
  • Documented stock count and operations to track usage and procurement.

Restaurant Crew/ Counter Crew/ Barista

Emirates Fast Food Company LLC McDonalds UAE, Center
Sharjah
11.2019 - 03.2021
  • Greet customers, record orders, serve foods and beverages/coffee;
  • Ensure restaurant cleanliness and orderliness;
  • Regularly checked equipment, operates properly and report any maintenance needed;
  • Regularly checked the temperature of all equipment;
  • Work together with the team;
  • Observe safety procedures and sanitary requirements;
  • Reports potential safety hazard or employee accidents to the manager on duty;
  • Effectively handle and reports all customer complaints, suggestions, special requests or ideas to the manager on duty


Education

College Bachelor of Science - Information, Technology (IT

Wellcare Institute of Science and Technology, Inc

Skills


  • Customer Service Orientation /Skills
  • Good communication skills (written and verbal)
  • Organizational ability and analytical skills
  • Passionate, Dedicated, Hardworking
  • Teachable, Fast learner and able do multi task, enthusiastic
  • Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas
  • Highly motivated self-starter who takes initiative with minimal supervision and eager to meet
  • Computer Literate
  • Trained and Knowledge in Food and Beverage Services

Timeline

Passenger Assistant

Sharjah Aviation Services
08.2023 - Current

Sales Associate/ Customer Service / Store Keeper

Mumuso, Sharjah branch Al Fahim Avenue Group
04.2021 - 04.2022

Restaurant Crew/ Counter Crew/ Barista

Emirates Fast Food Company LLC McDonalds UAE, Center
11.2019 - 03.2021

College Bachelor of Science - Information, Technology (IT

Wellcare Institute of Science and Technology, Inc

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KYLE BRYAN ZABALA