Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Labeeb Nakkoth

Labeeb Nakkoth

Dubai,UAE

Summary

Dedicated and skilled Technical Support Engineer Proficient in troubleshooting, system installation, and customer support. Seeking to leverage technical expertise and problem-solving abilities to contribute to the success of a dynamic organization.

Overview

5
5
years of professional experience

Work history

Technical Support Engineer

APPSYS solutions
Bangalore, India
2021.05 - 2024.02
  • Provided technical support to customers via phone, email, and on-site visits
  • Conducted system installations, upgrades, and configurations according to customer requirements
  • Diagnosed and resolved hardware and software issues related to CCTV systems
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Collaborated with the sales team to provide pre sales support and technical expertise during client consultations
  • Created and maintained documentation for troubleshooting procedures, system configurations, and customer support guidelines
  • Conducted training sessions for customers on CCTV system usage and troubleshooting techniques

Electronics technician

Survillo Technologies
Kerala, India
2019.04 - 2021.04
  • Installed and configured CCTV systems at various client locations
  • Conducted site surveys to assess security needs and recommend appropriate CCTV solutions
  • Troubleshot and repaired CCTV cameras, DVRs, NVRs, and other system components
  • Assisted with system upgrades and expansions as required
  • Provided technical assistance to customers and addressed any concerns or questions regarding their CCTV systems
  • Maintained accurate records of installations, repairs, and customer interactions

Education

Higher Secondary Education -

Kerala State Board

Bachelor of Science - Computer Application

CV Raman University
Bilaspur India

Skills

  • Proficient in CCTV system installation, configuration, and maintenance
  • Strong understanding of IP camera systems, DVR/NVR setup, and networking protocols
  • Skilled in troubleshooting hardware and software issues related to CCTV systems
  • Ability to work independently and as part of a team
  • Proficient in using diagnostic tools and equipment

Languages

English
Advanced
Hindi
Advanced

Timeline

Technical Support Engineer

APPSYS solutions
2021.05 - 2024.02

Electronics technician

Survillo Technologies
2019.04 - 2021.04

Higher Secondary Education -

Kerala State Board

Bachelor of Science - Computer Application

CV Raman University
Labeeb Nakkoth