Dedicated and skilled Technical Support Engineer Proficient in troubleshooting, system installation, and customer support. Seeking to leverage technical expertise and problem-solving abilities to contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
Work history
Technical Support Engineer
APPSYS solutions
Bangalore, India
2021.05 - 2024.02
Provided technical support to customers via phone, email, and on-site visits
Conducted system installations, upgrades, and configurations according to customer requirements
Diagnosed and resolved hardware and software issues related to CCTV systems
Followed technical documentation for accurate installation, maintenance and repair work.
Collaborated with the sales team to provide pre sales support and technical expertise during client consultations
Created and maintained documentation for troubleshooting procedures, system configurations, and customer support guidelines
Conducted training sessions for customers on CCTV system usage and troubleshooting techniques
Electronics technician
Survillo Technologies
Kerala, India
2019.04 - 2021.04
Installed and configured CCTV systems at various client locations
Conducted site surveys to assess security needs and recommend appropriate CCTV solutions
Troubleshot and repaired CCTV cameras, DVRs, NVRs, and other system components
Assisted with system upgrades and expansions as required
Provided technical assistance to customers and addressed any concerns or questions regarding their CCTV systems
Maintained accurate records of installations, repairs, and customer interactions
Education
Higher Secondary Education -
Kerala State Board
Bachelor of Science - Computer Application
CV Raman University
Bilaspur India
Skills
Proficient in CCTV system installation, configuration, and maintenance
Strong understanding of IP camera systems, DVR/NVR setup, and networking protocols
Skilled in troubleshooting hardware and software issues related to CCTV systems
Ability to work independently and as part of a team
Proficient in using diagnostic tools and equipment