LADY EVONNE ARIAS BIRUAR

Dubai,UAE

Summary

Dedicated hospitality professional with expertise in tactful upset customer handling and a service-oriented mindset. Skilled in managing VIP guest protocols and maintaining discretion and confidentiality. Proficient in front office hospitality and hospitality software, ensuring seamless customer interfacing. Committed to enhancing guest experiences through a polite telephone manner and patience with difficult guests.

Work history

Internship trainer

CITY OF DREAMS

MANILA, PHILIPPINES

03.2025 - 05.2025

Enhanced guest satisfaction by promptly addressing complaints and concerns.
Maintained neat and organised front desk area, presented professional image to guests.
Strengthened relationships with regular clients through personalised service offerings,.
Streamlined front desk operations, improved efficiency.
Provided local area information to guests, increased satisfaction levels.
Greeted guests warmly and professionally for positive first impressions.
Addressed questions, escalating issues and complaints to management.

Education

Bachelor's degree - TOURISM

ST. CLARE COLLEGE OF KALOOKAN, INC.

CALOOCAN CITY, PHILIPPINES

09.2024 -

Skills

Tactful upset customer handling
Patience with difficult guests
Polite telephone manner
Discretion and confidentiality
Service-Oriented mindset

VIP guest protocol
Customer interfacing
Hospitality software literacy
Front office hospitality

Languages

English

Advanced

CAREER OBJECTIVE

Seeking a front office or guest service role where I can utilize my training in hospitality and customer care to deliver memorable guest experiences.

Timeline