Laetitia Valadon
Dubai,UAE
Summary
Seasoned professional with career focus on restaurant management, committed to enhancing guest satisfaction and operational efficiency. Proven track record of driving revenue and improving team performance through strategic leadership and hands-on training. Skilled in fostering positive workplace culture, optimizing processes, and ensuring compliance with health and safety standards.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
General manager
Aretha, Rikas
Dubai, UAE
11.2025 - Current
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Built high-performing teams to achieve organizational objectives.
- Delivered results under pressure to meet tight deadlines.
- Oversaw all aspects of daily operations, ensuring smooth running of the organization.
- Established a positive work environment which promoted staff morale and productivity.
ADDMIND
Hospitality
Dubai, UAE
09.2020 - 03.2025
Restaurant General Manager
Relais D'Entrecote - Addmind
Dubai, UAE
11.2024 - 03.2025
- Company Overview: French steakhouse restaurant
- Managing pre-opening to opening
- Recruit, manage, train and develop the restaurant team
- Coordinate with HR regarding attendance, visa, accommodation, job offer
- Manage restaurant operations
- Ensure communication meeting are conducted and post-meeting minutes generated
- Handling guest complaints and comments to ensure complete guest satisfaction
- Drive sales to maximize budgeted revenue
- Trained team members to deliver exceptional customer service.
Restaurant Manager
Bar Du Port - BDP- Addmind
Dubai, UAE
10.2022 - 10.2024
- Company Overview: A little luxury, a lot of fun Bar & Brasserie Restaurant
- Recruit, manage, train and develop the restaurant team
- Manage Restaurant operations
- Organize events in the restaurant
- Creating the team schedule
- Coordinate with HR regarding attendance, visa, holiday plan, flight reimbursement, accommodation, transportation
- Sale report
- Coordinate inventory
- Handling guest complaints and comments to ensure complete guest satisfaction
- Trained new team members, enhanced service quality.
- Conducted regular meetings with staffs; communicated updates and received feedback.
Restaurant-Lounge Manager
Iris Meydan - Addmind
Dubai, UAE
09.2020 - 10.2022
- Company Overview: Large open-air lounge with skyline
- Recruit, manage, train and develop the restaurant team
- Manage lounge - restaurant operations
- Organize events
- Creating the team schedule
- Coordinate with HR regarding attendance, visa, holiday plan, flight reimbursement, accommodation, transportation
- Sale report
- Coordinate inventory
- Handling guest complaints and comments to ensure complete guest satisfaction
- Enforced company policies to uphold brand standards and values.
Restaurant General Manager
Aya Restaurant
Dubai, UAE
09.2019 - 03.2020
- Company Overview: Aya is a creation of Chef Izu Ani, Japanese and Asian cuisines layered with an international twist under one roof
- Manager restaurant operations
- Manager pre-opening to opening
- Recruit, manage, train and develop the restaurant team
- Set departmental targets and objectives, work schedules, budgets, policies and procedures
- Organize events in the restaurant
- Ensure communication meeting
- Guest complaint and comments to ensure complete guest satisfaction
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
Restaurant General Manager
Burj Al Arab manager Al Muntaha & Sky view bar
Dubai, UAE
11.2018 - 06.2019
- Company Overview: The Burj Al Arab is a luxury hotel located in Dubai
- Recruit, manage, train and develop the restaurant team
- Creating team schedules
- Comply with hotel security, fire regulations and all health and safety legislation
- Training the team to 'LQA' and Jumeirah standard in customer service
- Organize events coordination
- Present the forecast and PnL to F&B director and hotel manager (monthly)
- Drive sales to maximize budgeted revenue
Restaurant Manager
Popinjays-Rooftop at The Murray hotel
Hong Kong, Hong Kong
09.2017 - 08.2018
- Company Overview: Popinjays is a modern destination rooftop restaurant and bar, offering European gastronomy
- Managing pre-opening to opening
- Recruit, manage, train and develop the restaurant team
- Creation of the bar-restaurant concept
- Training the team to 'Forbes standards' in customer service
- Coordinated events and parties to increase restaurant revenue.
- Increased table turnover rate with efficient floor management.
ZUMA
Azumi Limited
London, Dubai, Bangkok, Hong Kong
11.2008 - 09.2017
Assistant Restaurant Manager
Zuma
Hong Kong, Hong Kong
04.2016 - 09.2017
- Company Overview: Located at one of Hong Kong's most prestigious addresses, the Landmark, in the central business district
- It brings a twist on the traditional Japanese Izakaya style for a sophisticated dining experience
- Supervise daily operations to ensure Zuma standards and policies are followed
- Handle guest complaints and comments to ensure complete guest satisfaction
- Responsible or recruitment and development planning
- Training colleagues to the highest standard in customer service
- Preparation of the weekly duties roster
- Manage the monthly inventory
- Located at one of Hong Kong's most prestigious addresses, the Landmark, in the central business district
- Aided manager in sales growth strategies.
Assistant Restaurant Manager
Zuma
Bangkok, Thailand
09.2015 - 03.2016
- Company Overview: Zuma is located in the St Regis Hotel in Bangkok
- Zuma delivers an elegant informal dining experience centred around the traditional Izakaya style
- Responsible for training and coaching the floor staff
- Assisted the General Manager to improve guest experience
- Implemented training tools such as allergy charts, staff handbook, to enhance the quality service
- Coordinated the room service food delivery from Zuma
- Managed the closing report in accordance with St Regis hotel policy
Supervisor
Zuma
Dubai
09.2014 - 09.2015
Head Waitress
Zuma
London
11.2008 - 09.2014
Education
WSET Level 2 Wine & Spirit Certificate -
DubaiBaccalaureate of Administration & Economy -
Brest, France 09.1998 - 06.1999
Skills
- Leadership
- Constructive feedback delivery
- Knowledge about food allergens
- Restaurant marketing strategies
- Sales-Driven attitude
- Financial reporting
- Budget management
- Creativity and innovation
- Event planning
- Staff management and training
- Staff recruitment
- Volume-driven dining
- Shift management
- Restaurant openings
Languages
French
Native
English
Fluent
Spanish
Intermediate
Personal Information
Custom
Dive Master - specialities: 40 meters diving - Nitrox method
Timeline
General manager
Aretha, Rikas
11.2025 - Current
Restaurant General Manager
Relais D'Entrecote - Addmind
11.2024 - 03.2025
Restaurant Manager
Bar Du Port - BDP- Addmind
10.2022 - 10.2024
ADDMIND
Hospitality
09.2020 - 03.2025
Restaurant-Lounge Manager
Iris Meydan - Addmind
09.2020 - 10.2022
Restaurant General Manager
Aya Restaurant
09.2019 - 03.2020
Restaurant General Manager
Burj Al Arab manager Al Muntaha & Sky view bar
11.2018 - 06.2019
Restaurant Manager
Popinjays-Rooftop at The Murray hotel
09.2017 - 08.2018
Assistant Restaurant Manager
Zuma
04.2016 - 09.2017
Assistant Restaurant Manager
Zuma
09.2015 - 03.2016
Supervisor
Zuma
09.2014 - 09.2015
ZUMA
Azumi Limited
11.2008 - 09.2017
Head Waitress
Zuma
11.2008 - 09.2014
Baccalaureate of Administration & Economy -
09.1998 - 06.1999