Lahiru Malwatta
Al Nahda
Summary
Seasoned Senior Payments Processing Associate with a robust background in customer support, compliance, and client services, adept at risk management and client satisfaction, eager to contribute to and grow with your team.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Senior Payments Associate
EMIRATES NBD
Dubai
07.2022 - Current
- Managed refund process for transactions flagged by Compliance department, adhering to company protocols and enhancing customer satisfaction.
- Monitored transactions for signs of fraud, escalating suspicious cases to relevant authorities for investigation.
- Processed all CPU and Inward transactions, performing necessary reversals to ensure integrity and accuracy of financial records.
- Executed administrative tasks, processing financial transactions accurately to maintain operational efficiency.
- Consistently met and exceeded daily and monthly performance targets, demonstrating a strong commitment to achieving team objectives.
- Maintain accurate records of all payment activities for audit and reporting purposes.
- Participate in the development and implementation of new payment products and services.
Senior Customer Executive - Trading
PREMIUM SUPPORT PVT LTD
Sri Lanka
01.2021 - 01.2022
- Executing daily CFD trades across multiple asset classes while adhering to risk limits and trading strategies.
- Conducted daily P&L analysis and position reconciliation, reporting on CFD trading book performance to inform strategic decisions.
- Monitored real-time market data, news, and economic releases to identify and capitalise on CFD trading opportunities.
- Analysing technical indicators and chart patterns to develop and refine short-term CFD trading ideas.
- Collaborating with research, sales, and risk teams to align CFD strategies with broader desk objectives.
- Communicated trade rationales, market views, and performance commentary to stakeholders and clients, enhancing understanding of trading strategies.
Financial Crime Compliance Executive - AML/KYC
HSBC DATA PROCESSING LANKA
Sri Lanka
01.2019 - 01.2021
- Performed AML investigations, effectively identifying and mitigating risks associated with money laundering activities.
- Conducted thorough transaction monitoring for UK clients to identify and investigate suspicious activities, ensuring compliance with financial crime regulations.
- Escalated suspicious activity cases to Level 2 or Level 3 analysts, reinforcing compliance framework and ensuring thorough investigations.
- Collaborated with law enforcement and regulatory bodies on financial crime investigations and reporting, enhancing information sharing and compliance.
- Conducted customer due diligence and enhanced due diligence reviews for new and existing clients.
- Assessed and documented potential AML, CTF, or sanctions risks, escalating findings to compliance teams for timely risk mitigation.
- Staying updated with current AML regulations and ensuring organizational adherence to relevant laws and guidelines.
- Screened clients and related parties against sanctions, PEP, and adverse media lists.
Client Center Executive - Tele Sales
STANDARD CHARTERED BANK
Sri Lanka
01.2018 - 01.2019
- Consistently met and exceeded daily and monthly sales targets through effective client engagement.
- Promoted credit card and personal loan products to potential and existing clients, utilising effective telephone marketing strategies to increase product awareness.
- Cultivated new client relationships and introduced banking products and services, contributing to clients' enhanced financial portfolios.
- Delivered high-quality customer service to maintain and strengthen existing client relationships.
- Processed loan and credit card applications with keen attention to detail, ensuring accurate submissions and compliance within banking systems.
Education
Master of Business Administration - Master of Business Administration MBA (Banking & Finance)
Anglia Ruskin University
United Kingdom01-2027
Diploma in Management Accounting -
CHARTERED INSTITUTE OF MANAGEMENT ACCOUNTING (CIMA)
Sri Lanka01-2018
Diploma in Business Information Technology -
SIKSIL INSTITUTE OF BUSINESS TECHNOLOGY
Sri Lanka01-2016
Primary and Secondary Education -
KARUNARATHNA COLLEGE, SRI LANKA
Sri Lanka01-2015
Skills
- Financial transactions processing
- Risk assessment
- Financial analysis
- Data compliance
- Customer service
- Problem Solving
- Management Skills
- Adaptability to Change
- Good Communication Skills
LANGUAGES
Sinhala
First Language
English
Proficient
C2
Hindi
Beginner
A1
Extra Curricular Activities
- Member of the School Under 13 to 19 Cricket Teams and Provincial Teams
- Member of the Standard Chartered Cricket Team (2018)
- Member of the Emirates NBD Cricket Team since 2022
Timeline
Senior Payments Associate
EMIRATES NBD
07.2022 - Current
Senior Customer Executive - Trading
PREMIUM SUPPORT PVT LTD
01.2021 - 01.2022
Financial Crime Compliance Executive - AML/KYC
HSBC DATA PROCESSING LANKA
01.2019 - 01.2021
Client Center Executive - Tele Sales
STANDARD CHARTERED BANK
01.2018 - 01.2019
Master of Business Administration - Master of Business Administration MBA (Banking & Finance)
Anglia Ruskin University
Diploma in Management Accounting -
CHARTERED INSTITUTE OF MANAGEMENT ACCOUNTING (CIMA)
Diploma in Business Information Technology -
SIKSIL INSTITUTE OF BUSINESS TECHNOLOGY
Primary and Secondary Education -
KARUNARATHNA COLLEGE, SRI LANKA