Summary
Overview
Work History
Education
Skills
Languages
Tools Of Knowledge
Timeline
Generic
Laiali Shalby

Laiali Shalby

Dubai

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Executive Assistant to CEO

IHHC HOME HEALTHCARE
12.2021 - 02.2025
  • Managed executive calendars, travel bookings, and internal communications, ensuring 100% scheduling accuracy.
  • Prepared investor presentations, strategic briefings, and C-suite level communications with a sharp focus on clarity, brand alignment, and executive tone.
  • Negotiated vendor contracts, achieving 15% annual cost savings.
  • Directed marketing and communications for a home healthcare provider, leading B2C patient outreach and B2B hospital partnerships to boost client acquisition and brand presence.
  • Oversaw company licensing and certifications to maintain regulatory compliance.
  • Spearheaded process improvements in executive operations, streamlining workflows and reducing administrative overhead by over 25%.
  • Led special projects and high-stakes initiatives directly from the CEO's office, acting as project manager and point of contact.
  • Supported HR functions including candidate screening and onboarding coordination.
  • Represented the CEO in meetings and negotiations when needed, delivering updates and securing follow-through from senior teams.

Operations Coordinator

ROADS & TRANSPORT AUTHORITY
04.2018 - 06.2019
  • Oversaw daily operational activities within the transportation services division, ensuring seamless execution of public-facing initiatives and internal processes.
  • Acted as the key liaison between RTA and the public, resolving inquiries and service requests efficiently to uphold customer satisfaction and public trust.
  • Created and analyzed operational reports and executive dashboards, delivering actionable insights to senior leadership to support continuous improvement.
  • Supported digital transformation initiatives by maintaining accurate data systems and introducing process automation where applicable.
  • Monitored service quality, tracked KPIs, and supported regulatory compliance efforts to ensure alignment with Dubai Government transport standards.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.

Admin Assistant

National Contracting
09.2013 - 03.2018
  • Drafted professional business correspondence, proposals, contracts, and reports for client and internal use.
  • Coordinated client and stakeholder communications, supporting project transparency and success.
  • Managed project progress databases and business metric tracking systems.
  • Supported operational reporting for internal audits and executive management.
  • Managed Calendars & Travel arrangements of Executives.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

MBA - Tech Business

Illinois Institute of Technology
Illinois
08.2026

Diploma in Accounting Business -

ACCA
UK
06.2014

Cambridge Course of studies -

SBIS
Sharjah
06.2013

Skills

  • Project Management
  • Data Analysis
  • Social Media Management
  • Marketing
  • Regulatory Compliance
  • Document Translation
  • Travel arrangements
  • Proofreading
  • Meeting Coordination
  • Project planning
  • Event Coordination
  • Document Preparation
  • Document Management
  • Customer Relationship Management
  • Budgeting
  • Financial Reporting
  • Business Psychology
  • LinkedIn Management
  • Administrative support
  • Executive support
  • Strong problem solver
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Customer Service-oriented
  • Office administration
  • Interpersonal communication
  • Calendar management

Languages

English
Arabic

Tools Of Knowledge

  • Microsoft 365
  • Google Workspace
  • Zoho CRM
  • Artificial Intelligence
  • Canva Pro
  • Slack
  • Loom
  • LinkedIn Platform Management
  • QuickBooks

Timeline

Executive Assistant to CEO

IHHC HOME HEALTHCARE
12.2021 - 02.2025

Operations Coordinator

ROADS & TRANSPORT AUTHORITY
04.2018 - 06.2019

Admin Assistant

National Contracting
09.2013 - 03.2018

MBA - Tech Business

Illinois Institute of Technology

Diploma in Accounting Business -

ACCA

Cambridge Course of studies -

SBIS

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Laiali Shalby