Laiba Khan
Sharjah,UAE
Summary
Confident and driven individual with natural ability to lead and inspire teams to provide exceptional customer service. Possesses strong communication and problem-solving skills, ensuring smooth operations and positive guest experiences. Committed to making significant impact in cabin crew role.
Overview
2
2
years of professional experience
Work History
Hospitality Agent
Atlantis - The Palm
Dubai
01.2024 - 11.2024
- Maintained high levels of customer service by promptly addressing guest queries.
- Enhanced guest satisfaction with prompt and attentive service.
- Handled complaints in a professional manner to maintain brand reputation.
- Assisted colleagues during peak hours for smooth operations.
- Created warm, friendly atmosphere through positive guest interactions.
Customer Service Representative
Nesto Hypermarket
Sharjah, UAE
03.2023 - 12.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Assisted customers in making informed decisions by providing detailed product information.
Education
High School Diploma - Pre Medical
Khursheed Government Girls College
Karachi, Pakistan /2021 - /2023
Skills
- Adaptability
- Conflict Resolution
- Cultural Sensitivity
- Customer Service Excellence
- Effective Communication
- Guest Satisfaction
- Leadership
- Multitasking
- Positive Attitude
- Problem Solving
- Safety and Security Awareness
- Solution Oriented
- Team Collaboration
- Time Management
- Professional demeanour
- Safety procedures knowledge
- Risk and safety assessment
Languages
English
Advanced (C1)
Urdu
Native
Timeline
Hospitality Agent
Atlantis - The Palm
01.2024 - 11.2024
Customer Service Representative
Nesto Hypermarket
03.2023 - 12.2023
High School Diploma - Pre Medical
Khursheed Government Girls College
/2021 - /2023
Similar Profiles
ROBYN VAN GENDERENROBYN VAN GENDEREN
Councillor at KID CLUB AT ATLANTIS THE PALMCouncillor at KID CLUB AT ATLANTIS THE PALM
Himanshu MishraHimanshu Mishra
Guest Service Team Leader at Atlantis The PalmGuest Service Team Leader at Atlantis The Palm
Adnan RathodAdnan Rathod
Runner at ATLANTIS THE PALMRunner at ATLANTIS THE PALM