Laila Akbour
Dubai
Summary
Reliable and successful candidate at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Dubai Duty Free
Dubai, UAE
11.2023 - Current
- Greeted customers with a smile and offered assistance with selecting merchandise, finding accessories and completing purchases
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed efficient cash register operations.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Waitress
Coffee And Restaurant: Sprig Of Cafe
Beni Mellal, Morocco
02.2022 - 04.2023
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Bachelor of Arts - English Studies
Sultan Moulay Sliman University
Morocco10.2023
High School Diploma -
Hassan El Tani High School
Morocco07.2019
Associate of Arts - English-as-a-Second-Language Education
Access Program Sponsored By The U.S Embassy
Morocco01.2018
Skills
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Customer Assistance
- Display building
- Cash Register Operation
- Product Knowledge
- Safety and Cleanliness Standards
- Store Organization
- Meeting Sales Goals
Languages
English
French
Arabic
Timeline
Sales Assistant
Dubai Duty Free
11.2023 - Current
Waitress
Coffee And Restaurant: Sprig Of Cafe
02.2022 - 04.2023
Bachelor of Arts - English Studies
Sultan Moulay Sliman University
High School Diploma -
Hassan El Tani High School
Associate of Arts - English-as-a-Second-Language Education
Access Program Sponsored By The U.S Embassy