Laila Ali Mohammed Alshamsi
Alain,UAE
Summary
Highly skilled professional with expertise in interpersonal, communication, and written skills. Demonstrates strong analytic abilities, critical thinking, and problem-solving capabilities. Adept at persuasive speaking, decision-making, and technical skills. Proven track record in time management, task management, teamwork, and customer service excellence. Committed to leveraging these competencies to achieve organizational goals and drive success.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Profession of Personnel Officer
AL ENMA ENGINEERING COMPANY
Alain, Abu Dhabi
2023.01 - 2025.01
- Fostered an inclusive workplace culture by promoting diversity and equality initiatives.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
CUSTOMER HAPPINESS SERVICES
ALAIN SPECIAL CENTER (TASHEEL)
Alain, UAE
2018.05 - 2023.01
- Providing variety of services to customers, providing them with information and answering their inquiries regarding services, in addition to working on solving any problem or complaints provided by customers
Social researcher employee
Abu Dhabi Police
Al Ain City, Abu Dhabi
2015.06 - 2015.12
- Coordinating documents and files that related to social problems
- Data analysis and statistical work for all the social problems
- Conducting educational and informational presentations for school students
Education
BACHOLAR OF ARTS - SOCIOLOGY
UNIVERSITY OF UNITED ARAB OF EMIRATES
2011.01 - 2015.01
HIGH SCHOOL DIPLOMA - LITERARY
ALSHEYAM HIGH SCHOOL
2008.01 - 2011.01
Skills
- Interpersonal Skills
- Communication Skills
- Written Skills
- Analytic Skills
- Critical Thinking
- Problem-Solving
- Persuasive Speaking Skills
- Decision-Making
- Technical Skills
- Time Management
- Task Management
- Teamwork
- Customer service excellence
Languages
Arabic
Native
English
Advanced
Timeline
Profession of Personnel Officer
AL ENMA ENGINEERING COMPANY
2023.01 - 2025.01
CUSTOMER HAPPINESS SERVICES
ALAIN SPECIAL CENTER (TASHEEL)
2018.05 - 2023.01
Social researcher employee
Abu Dhabi Police
2015.06 - 2015.12
BACHOLAR OF ARTS - SOCIOLOGY
UNIVERSITY OF UNITED ARAB OF EMIRATES
2011.01 - 2015.01
HIGH SCHOOL DIPLOMA - LITERARY
ALSHEYAM HIGH SCHOOL
2008.01 - 2011.01