Laila KASSE

• Negotiating & Reviewing Contracts Terms and Conditions and collaborate with the legal team to verify that they are in compliance with the company policies.
• Adhered to legal and contractual requirements for compliant contract processes.
• Managing Contracts development through all lifecycle stages (draft, revision, approval, filing, and distribution), ensuring that legal requirements are met, and internal processes are maintained.
• Coordinating the Work with each involved department (Finance, Sales, Procurement…) to implement fulfillment of Contracts.
• Negotiated and reviewed contracts to protect customer interests.
• Created and maintained a database of all vendors/Clients Contracts to track upcoming renewals.
• Prepared and issued reports on contract performance and compliance.
• Drafting and reviewing terms for single purpose agreements/documents (NDA, Letters, Amendments...).

• Provide administrative and logistical support to the sales team during the tendering process.
• Assist with pricing strategies and cost calculations for bids.
• Research market trends and competitor pricing to inform proposal development.
• Prepare presentations and other sales collateral to support the tender application.
• Maintain and update tender databases and records.

• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Drove operational improvements which resulted in savings and improved profit margins.
• Handling customer’s inquiries/Projects concerning Overhauling reciprocating compressors & engines, from quotation to invoice (specialty of Africa & Francophone countries), through SAP NetWeaver Business Client/ CRM.
• Follow up with the Clients during and after realization of the project.
• Preparation and compilation of Tenders documents: Technical & Commercial Proposals
• Coordinate with clients to guarantee terms of Tenders are fulfilled in compliance with the contract terms and regulations.
• Review Tenders terms and conditions to verify that they are in compliance with company policies.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Sale insurance policies by utilizing strong communication and negotiation skills, offering offers to maintain customer satisfaction.
• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Process Client’s financial situation, Processing of loan applications online (Classic loan, Revolving loan, Redemption loan... etc), and Negotiation of rates and proposals for best deals to counter competition.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved conflicts and negotiated mutually beneficial agreements between customers and legal department.

Subject: Establishment of indicators to measure performance in a dashboard type SCORECARD
"From Case Collection Department."