Laila Lamgammah

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Confer with department heads to coordinate warehouse activities, such as production, sales, records control, and purchasing.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Oversaw routing, timing, shipping, securing, and precision of every shipment leaving the facility.
• Development of logistics and brokerage services departments for asset based regional truckload carrier including operations, sales and marketing.
• Negotiated contracts with outside providers to minimize costs to the company and customers.
• Advised and Directed investigations to verify and resolve both customer and shipper complaints.

• Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
• Coordinated property closings, overseeing the signing of documents and disbursement of funds.
• Accompanied buyers during visits and inspections of property, and advised them on the suitability and value of the property they are visiting.
• Developed innovative marketing strategies to showcase high-value properties, boosting visibility and attracting potential buyers.
• Managed a diverse portfolio of residential and commercial properties for both local and international clientele seeking investment opportunities or personalized housing solutions in the UAE market.
• Compared a property with similar properties that have recently sold to determine its competitive market price.
• Achieved top performer status consistently by exceeding sales targets through strategic planning, effective communication skills, and diligent follow-up efforts with potential customers.
• Prepared necessary paperwork (contracts, deeds, closing statements etc... )
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Collaborated with stakeholders to complete property sales and purchases.

• Submitted and ensure the processing of all types of applications and paperwork to the local government bodies, including car registrations, Trade License, labor permits, export license, economic license, foreign license, etc
• Handled and resolved conflicts, feedback and complains pertaining to the project.
• Conceptualize and implemented Public Relation Program for project.
• Studied and identified potential stakeholders and their issues for individual project.
• Dealled and managed feedback and complaints from external stakeholders.
• Drafted publicity for Company including circulars, brochures
• Arranged meetings and appointments with stakeholders
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Generate reports on feedback received.
• Participate in project’s meetings.
• Promote positive relationship with stakeholders; Perform miscellaneous works as required Collecting and gathering client data to test hypotheses.
• Established strong relationships to gain support and effectively achieve results

Result: Quickly became a trusted staff to the General Managing Director and the department and earned a reputation for maintaining a positive attitude and producing high quality of work.

• Generate lists of properties that are compatible with buyers' needs and financial resources.
• Mentored and trained junior team members, fostering a collaborative work environment and promoting professional development.
• Prepared meeting agendas and materials to ensure productive discussions among attendees.
• Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
• Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
• Negotiated favorable contract terms with vendors for various office services, resulting in cost savings without sacrificing quality.
• Managed office by ordering office supplies and maintaining office equipment.
• Screened phone calls, emails, mail and visitors to route and resolve information requests.
• Organized new office and designed systems to maximize administrative operations.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed outlook mail and both incoming and outgoing correspondence, mail, email and faxes.